Morgan McKinley is looking for an experienced Operations Administrator with proven admin and customer service skills to work for a lovely company in East Grinstead. They are looking for an Operations Admin Coordinator to assist with the customer bookings and the operations such as; payment queries, resolving customer booking queries etc. The Operations Administrator role will be hybrid working after 1 month.
Salary: up to £27,500 + excellent benefits
Location: East Grinstead - hybrid - 2-3 days office based
Hours: 9-5 Monday to Friday
Admin & Customer Operations duties:
* Answering customer queries regarding their travel reservations, confirmations, amendments, cancellations, special requests etc.
* Data entry - checking and inputting of data
* Work with the Finance department to investigate and resolve payment queries
* Update and monitor inhouse prices / policies etc
* Monitor and respond to all customers communications via telephone and email
* Resolve all customer complaints and ensure all issues are logged
* Maintaining and updating inhouse database to ensure products / offers / prices are accurate
Skills and experience:
* Proven administration and customer services skills
* Excellent communication skills both verbally and written
* Good IT skills
Morgan ...