Join to apply for the Assistant Store Manager role at JD Sports Fashion.
Established in 1981 with a single store in the Northwest of England, JD Group is a leading omni‑channel retailer of sports fashion, outdoors and gyms. JD Sports Fashion Plc was listed on the London Stock Exchange in 1996 and has been a FTSE 100 company since 2019, continuing to grow in the UK and internationally.
Role Overview
We are seeking a skilled Assistant Manager with strong leadership and communication abilities to guide the team toward achieving sales and KPI targets while providing unparalleled service.
Responsibilities
* Support the Store Manager in effectively running all store operations to ensure meeting or exceeding sales and KPI targets.
* Set clear sales goals, track performance, and evolve processes for continuous store growth.
* Create a positive team culture through recruiting, training, and continuous staff development.
* Build a motivated and high‑performing team to increase store success.
* Analyze sales data and financial reports to make quick, well‑informed decisions alongside the Store Manager.
* Act as the point of contact for colleagues in the manager’s absence.
* Provide excellent customer service, handling inquiries and resolving complaints professionally.
* Help manage day‑to‑day operations, including opening and closing procedures.
* Support cash management tasks such as processing transactions and reconciling tills.
* Participate in hiring, onboarding, and training of new employees.
* Provide feedback and coaching to colleagues to improve performance.
* Support the Store Manager in maintaining colleague schedules to ensure proper coverage and productivity.
Role Objectives & KPIs
* Contribute to achieving or exceeding the store’s monthly sales target.
* Drive additional KPIs including Units, Conversion, ATV, and UPT.
* Achieve upselling or cross‑selling targets.
* Maintain a high Net Promoter Score.
* Ensure stock accuracy during store audits.
* Ensure all new colleagues complete mandatory training.
* Maintain employee satisfaction and engagement survey results above company benchmarks.
* Assist in keeping operational costs within the allocated budget.
Skills & Experience
* Previous supervisory or management experience in a fast‑paced retail/customer‑facing environment.
* Passionate about retail with a good understanding of the latest trends and competitors.
* Experience coaching and developing individuals.
* Strong communication skills.
* Proven track record of achieving and exceeding sales targets and KPIs.
* Experience analysing KPI data to make commercial decisions.
* Keen eye for detail and commerciality.
* Prior visual merchandising experience is advantageous.
* Ability to promote JD Group values to internal and external stakeholders.
Benefits
* Quarterly discretionary bonus schemes.
* 30% company discount on a wide range of products in‑store and online.
* Exclusive deals and discounts through the online benefits platform.
* Digital health and well‑being services via TELUS Health.
* Health cash plans.
* Access to internal development courses for professional growth.
* Access to apprenticeships and accredited qualifications.
* Company sick pay scheme.
* Discounted gym memberships at JD Gyms.
* Life assurance.
* Employee networks and volunteer opportunities.
* Employer engagement forums.
* Incremental holiday allowance.
* Staff discount on JD Group and other brands.
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