We're seeking an experienced Supervisor to take responsibility for service delivery within a specified area of our customer's estate. This is an excellent opportunity for someone who thrives in a collaborative environment and is passionate about delivering outstanding service excellence.
What will you be responsible for?
* Ensuring the planned preventative maintenance schedule is maintained to an optimum standard
* Developing and supporting engineers to ensure they have the correct skill set for reactive jobs and planned tasks
* Acting as the first point of contact for staff matters, including absence management and performance conversations
* Providing current estate status updates to the Contract Manager and customers as required
* Supporting the compilation of quotes and estimates for remedial and small works
Qualifications
* You have a recognised professional NVQ qualification and experience in hard services
* You’re a collaborative team player with excellent communication and interpersonal skills
* You have a strong understanding of relationship management and industry standard contracts
* You’re motivated and passionate about customer service and service excellence
* You possess the ability to review processes and propose thoughtful solutions and improvements
* Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job
Additional Requirements
* Due to the nature of this role, you will also be required to complete a Basic Disclosure and Barring Service Check (applicants with convictions will be treated on a case‑by‑case basis). We do not discriminate based on an applicant's conviction history or the details of any convictions disclosed to us.
* Some roles may also be subject to further pre‑employment checks.
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