About the role
The Client Success team focuses on customer service and client retention versus business growth and development. Associates have an aligned portfolio of clients with whom they partner ensuring each client receives value far exceeding their investment in Gartner services. They surface the client’s business priorities and identify the most effective ways to support clients through their purchased Gartner services.
What you will do
* Build, develop and manage relationships with a variety of clients ranging from senior C-levels to more junior client professions across various business functions ensuring they are successful in the utilization of their Gartner subscription, resulting in client satisfaction, retention, and growth
* Introduce Gartner services and capabilities to new clients and communicate value to decision makers
* Facilitate client calls, understand client priorities, and recommend a program of action that drives high value and return of investment on their Gartner membership
* Collaborate with internal Gartner partners to overcome obstacles and maximize the value Gartner delivers to clients
* Conduct regular reviews of client book of business looking into performance and key client engagement metrics
What you will need
* 2+ years relevant professional and/or internship experience
* Proven track record of success fuelled by a passion for delighting clients
* Strong communication, collaboration, prioritization, critical thinking, and influencing skills
* Bachelor’s or Master’s degree preferred
* Ability to use French and Spanish at a business level (speaking, reading & writing)
Benefits
* World-class benefits, highly competitive compensation and disproportionate rewards for top performers
* Hybrid work environment with flexibility and support for thriving – working virtually when productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring
Gartner is an Equal Opportunity Employer. We provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status, and we seek to advance the principles of equal employment opportunity.
Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including those with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage due to your disability. Reasonable accommodations can be requested by calling Human Resources at +1 (203) 964-0096 or by emailing ApplicantAccommodations@gartner.com.
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