Overview
LINE MANAGER - Head of Client Experience
KEY RELATIONSHIPS - Client Experience Coordinator, Customer Service, Facilities, HR, The Wing Boutique
ABOUT BREMONT
Bremont is recognised for designing and manufacturing the ultimate tool watch, making timepieces that are highly durable, reliable, and fit for purpose, whatever the environment. Bremont positions itself in the world of adventure and exploration, working with individuals across different fields who epitomise and demonstrate anything being achievable armed with the right mindset. Bremont supports and promotes this mentality and is proud to provide watches for some truly extraordinary feats of endurance that inspire us to push ourselves to achieve incredible things.
Bremont is built on a rich British heritage and the brand represents a true embodiment of the indomitable British spirit. Through sheer vision, determination, and belief, Bremont has established itself as a leading brand in the luxury watch industry. These intrinsic values form the basis for Bremont’s core message and brand philosophy.
The company manufactures its mechanical watches at scale from The Wing, Bremont’s 35,000 sq ft state-of-the-art Manufacturing & Technology Centre in Henley-on-Thames, England. High precision engineering, craftsmanship, technical innovation, and a distinctive design ethos set Bremont apart, combined with its unique spirit of adventure.
WORKING WITH US
We are motivated by a relentless determination to create the world’s most capable tool watches.
Our mission is to be there at the limits of possibility in adventure and exploration; we are inspired by those individuals who prove that anything is possible and epitomise our mantra… ‘Take It Further.’
We’ve therefore created an environment that supports our colleagues with this mission; embracing ‘The Spirit of the Adventurer,’ ‘The Attitude of the Adventurer’ and the ‘Focus of the Adventurer.’
The adventurer strives to push the limits of possibility with a relentless determination to achieve what others thought impossible.
We know that together we will succeed. A successful expedition relies on everyone playing their part. The power of all far exceeds that of one. At Bremont we share the load, we know that we shine brightest when we shine together.
True design and engineering brilliance simplifies and clarifies. There is no prize in complexity. Our success will come from the simplification of process and procedure. Simplify to Amplify is a core belief of our approach to brand and business.
These core values are at the heart of everything we do; fuelling personal growth and driving us towards extraordinary achievements.
At Bremont You are the Explorer… This is the Expedition… Enjoy the Adventure!
Key purpose of the role
The Front of House Receptionist is the face of Bremont, responsible for creating a welcoming experience for every visitor and employee. This is a high-profile and varied role where no two days are the same. It requires previous experience in a similar setting, strong multitasking ability, and the confidence to use initiative during busy periods, all while maintaining a positive environment and delivering first-class client service.
Key responsibilities
* Oversee the opening and closing of the reception area at our Global HQ, The Wing
* Lead by example as a visible Brand Ambassador for all visitors and employees
* Greet visitors, manage bookings, and ensure a seamless onward experience
* Collaborate with other departments to deliver a smooth and professional service
* Continuously look for ways to enhance the client experience, sharing ideas with the Head of CE to develop this important business function
* Provide encouragement, coaching, and support to the wider reception team
* Manage inbound telephone calls and emails, ensuring accurate and timely responses
* Facilitate the booking of meeting rooms, ensuring robust processes are in place and all provisions are prepared in advance
* Set up The Mess for staff lunches and manage catering requirements for external guests
* Guide temporary and permanent receptionists, ensuring they understand their daily responsibilities and are inspired to deliver at the highest standard
* Carry out weekly alarm tests and fulfil Fire Marshal duties
* Support event preparation, including ordering supplies and catering; attend evening events when required (with time off in lieu provided)
* Manage administrative tasks including stationery and refreshment ordering, as well as overseeing internal post deliveries
* Undertake any other reasonable duties as required to support the smooth running of reception and the wider business
Person specification
* Previous experience in a front-of-house, hospitality, or client-facing role within a professional or luxury environment
* Exceptional interpersonal and communication skills, with the ability to build rapport at all levels
* Attention to detail, ensuring a consistently high standard of service
* A proactive, can-do attitude with a positive and flexible outlook
* Outstanding customer service skills, with the ability to engage customers in a polite, friendly, and professional manner
* Exceptional attention to detail, with a genuine passion for delivering service with finesse
* Strong team player, while also confident working independently and using initiative
Company benefits
* Generous Holiday Entitlement – 25 days holiday plus bank holidays, and 3 days paid time off in December for HQ Shutdown
* Free Daily Lunch – Enjoy a freshly prepared lunch on us every day on-site
* Life Assurance – Peace of mind with life cover at 3x your annual salary
* Family-Friendly Benefits – Enhanced Maternity and Paternity Leave to support you and your growing family
* Celebrate Your Milestones – We recognise loyalty with outstanding length of service awards – including the chance to receive one of the iconic Bremont timepieces we’re so proud to create
* Career Growth – Access tailored training programmes and clear development pathways to help you thrive
* Exclusive Discounts – Significant permanent employee discounts on Bremont Watches, along with special Friends & Family sales
* Wellbeing Support – From confidential counselling to 24/7 financial and legal advice, we care about your mental, emotional, and financial wellbeing
* Social Culture – From summer parties to seasonal gatherings, we host regular social events that bring everyone together
* Give Back – We’re proud to support team members who want to volunteer for good causes, with flexibility for approved time off
Working environment
* 37.5 hours of work - Monday to Friday
* Onsite
* Working autonomously
* Probation process 4 months standard
Stage 1: Interview with hiring manager and HR onsite. Smart attire for onsite interview
We are dedicated to creating an open and inclusive working environment, and this starts with our recruitment practices. We try to ensure that everybody who is interested in joining our team has equal opportunity and ability to start that journey with us. We intend to have flexible and accessible hiring practices and will make every attempt to adapt to your needs throughout. We welcome any requests for adjustments in our processes.
Seniority level: Not Applicable
Employment type: Full-time
Job function: Administrative
Industries: Retail Luxury Goods and Jewelry
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