About the Role We’re recruiting a Transport & Freight Forwarding Coordinator to join a fast-paced, customer-focused logistics team. This role offers variety, responsibility, and the opportunity to take ownership of end-to-end transport planning across the UK and Europe. You’ll be trusted to manage shipments, liaise with customers and suppliers, and deliver cost-effective transport solutions — even in time-critical situations. If you enjoy problem-solving, working under pressure, and providing excellent service, this could be a great fit. Key Responsibilities * Manage customer enquiries and transport bookings via phone and email * Enter, plan, and track shipments using the transport management system * Provide quotations for UK, EU, and airfreight movements * Offer alternative transport solutions to meet customer deadlines * Book and manage suppliers to ensure reliable, cost-effective transport * Handle urgent situations such as line stoppages and time-critical deliveries * Communicate clearly with warehouse, operations, and accounts teams * Keep customers updated on shipment progress and resolve issues proactively * Close jobs accurately, ensuring PODs and documentation are uploaded * Ensure jobs are completed correctly prior to invoicing * Maintain accurate records, system data, and paperwork * Monitor KPIs and support continuous improvement What We’re Looking For * Previous experience in transport, logistics, or freight forwarding * Essential experience in European transport planning * Strong communication and customer service skills * Ability to prioritise, multitask, and remain calm under pressure * High attention to detail and strong organisational skills * Confident using IT systems, including MS Office * A proactive, “can-do” approach and team-focused mindset * Second language skills are an advantage Qualifications * 5 GCSEs (or equivalent), including English and Maths * CPC qualification desirable but not essential What’s on Offer * A varied and responsible role within a growing logistics operation * Opportunity to work with UK and European transport networks * Supportive team environment with hands-on involvement * Competitive salary and benefits package * Opportunity to develop skills and progress within the business