Operations Officer - Birmingham Clinical Trials Unit - 106027 - Grade 6
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Operations Officer - Birmingham Clinical Trials Unit - 106027 - Grade 6
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Join to apply for the Operations Officer - Birmingham Clinical Trials Unit - 106027 - Grade 6 role at University of Birmingham
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Position Details
Birmingham Clinical Trials Unit, School of Health Sciences, College of Medicine and Health
Job Description
Position Details
Birmingham Clinical Trials Unit, School of Health Sciences, College of Medicine and Health
Location: University of Birmingham, Edgbaston, Birmingham UK
Full time starting salary is normally in the range £32,546 to £35,116 with potential progression once in post to £39,355
Grade: 6
Full Time, Permanent
Closing date: 24th July 2025
Interview scheduled: Week commencing 11th August 2025
Our offer to you
People are at the heart of what we are and do.
The University of Birmingham is proud to have been a part of the City of Birmingham and the wider region for over 100 years, and we are equally proud to be recognised as a leading global university. We want to attract talented people from across the city and beyond, support them to succeed, and celebrate their success.
We are committed to helping the people who work here to develop through our sector-leading Birmingham Professional programme which provides all professional services staff with development opportunities and the encouragement to reach their full potential. With almost 5,000 professional services jobs in a wide-range of functions in Edgbaston and in our campus in Dubai, there are plenty of opportunities for you to be able to develop your career at the University.
We believe there is no such thing as a typical member of staff and that diversity is a source of strength that underpins the exchange of ideas, innovation, and debate. We warmly welcome people from all backgrounds and are committed to fostering an inclusive environment where diversity is at the heart of who and what we are, and how we work.
Supporting our people to achieve a healthy work/life balance is important both to our employees and to the success of the University and, depending on the role, we offer a variety of flexible working arrangements. We therefore welcome discussions on all forms of flexible working. In addition, you will receive a generous package of benefits including 40 days paid holiday a year, one paid day a year for volunteering, occupational sick pay, and a pension scheme. We also have three high quality subsidised day nurseries.
The University is situated in leafy Edgbaston and there are excellent transport links to our beautiful campus, including main bus routes and a train station on site. On campus we have a state-of-the-art sports centre with pool, shops, places to eat and drink, our own art gallery, museum and botanical gardens.
Find out more about the benefits of working for the University of Birmingham
Main Duties
You will manage all aspects of the day-to-day administration within the Birmingham Clinical Trials Unit (BCTU). You will be expected to work proactively and use your initiative and strong planning skills to set your own priorities and those of team members; ensuring progress is maintained as expected, identify any issues and developing and proposing solutions as required.
* Manage and proactively co-ordinate staffing activity within for a large complex function including HR staffing, recruitment, staff contracts and onboarding including the initiation management of honorary contracts.
* future management and resource planning including the development of staff solutions, planning several years in advance.
* Developing processes for the Department for recruitment of all staff to include visa applications, redeployment procedures etc).
* Support the Department with development / initiation of CPAG cases for submission.
* Effectively administer the initiation of the renewal and termination of fixed term and honorary contracts.
* Support the Department to implement effective procedures and processes with regard to the Annual Review/PDR's/Joint Clinical Appraisals and Promotions.
* Support the development and implementation of the Department Induction plan for all new staff ensuring all managers are engaged. Collate and co-ordinate feedback on induction to the Operations team.
* Team oversight including maintaining office cover and rota, advance workforce planning, resource allocation and task management to tight timeframes.
* Manage multiple university processes and systems, applying consistent practice and explaining complicated processes to others. Developing solutions independently and obtaining support from others internal and external to the unit.
* Support the Department and working closely with the Technical Manager to ensure effective use of space and facilities, support for building maintenance / repairs management reporting.
* Assisting with stakeholder management, developing and maintaining regular contact with internal and external stakeholders to understand requirements both within the unit and external collaborators.
* Supports the University’s sustainability agenda through resource efficient working.
* Promotes equality and values diversity acting as a role model and fostering an inclusive working culture.
* Line Management of Professional Services team members across the wider School of Health Sciences.
* Contribute to Department meetings, deputising for the Operations Manager as required.
* Serve on and support Department meetings, preparing reports as required.
* Deputise for the Operations Manager and Head of Operations as requested.
* Any other duties appropriate to the grade of the role as required.
Required Knowledge, Skills, Qualifications, Experience
* Educated to Degree level (or equivalent qualifications). Where no equivalent qualification is held, significant practical relevant experience and expertise in a similar role will be required.
* Significant practical experience in a similar role, experience of using project management tools.
* Evidence of literacy and numeracy, with the ability to write clearly, and to analyse information and data.
* Highly proficient IT skills, including the wider MS Office suite of programmes including excel and PowerPoint.
* Ability to understand policy, processes and procedures, but also to recommend improvements and implement changes.
* Excellent analytical skills used to produce reports, identify issues and resolve them decisively.
* Excellent interpersonal skills. The post holder must inspire confidence and command authority with a range of colleagues and provide excellent customer service at all times.
* A high degree of professionalism, tact, and diplomacy, and the ability to exercise discretion regarding the handling and management of sensitive information/issues.
* A high degree of initiative, personal judgement, resourcefulness, flexibility, and a self-motivating approach.
* Ability to work effectively in a large, complex organisation, and to develop a good understanding of how the University and higher education institutions work.
* Knowledge of the protected characteristics of the Equality Act 2010, and how to actively ensure in day-to-day activity in own area that those with protected characteristics are treated equally and fairly.
Role context
Roles at this level will require expertise and a detailed understanding of methods, systems and procedures in an administrative or professional area. You will either use specialist knowledge or have more of a planning/co-ordination/project role or a role which is supervisory in nature where you may manage a team doing similar kinds of work. You will have the opportunity to exercise a high degree of personal responsibility and initiative which you will use to resolve queries; you will use your judgement to deal with unforeseen problems and circumstances, all with limited guidance/supervision.
Core Competencies/transferable Skills
Working at this level you will be able to develop and successfully use the core competencies/transferable skills outlined in each of the areas shown below. As appropriate for the level, our Birmingham Professionals will take ownership for getting things done. You will be expected to be flexible as required in supporting your department and wider University.
Planning and organising
* prioritise and schedule work and resources to ensure on time and (where applicable) on budget delivery;
* set priorities and quality standards for a wide range of tasks and duties;
* manage a team of staff who are carrying out similar kinds of work
* contribute to written documents, for example guidelines internal to the area, taking account of audience;
* operate with limited supervision as they will have considerable scope for initiative, within established work procedures.
Problem solving and decision making
* anticipate and identify issues in own area based on experience;
* make appropriate suggestions for improvements and implement these when agreed in own area;
* facilitate change, and articulate the implications and benefits of change to others;
* focus on determining short-term priorities of work area, and how to maximise quality, efficiency and continuity.
Organisational understanding
* quickly develop an understanding of their working area and how it contributes to the success of the University;
* display an interest in how the University operates beyond own working area; develop and share this knowledge with others.
Relationships and communication
* develop and maintain excellent working relationships in own area, and more widely as required for collaborative working opportunities;
* communicate clearly and openly with others both within and external to the University, and use a range of communication skills and strategies to gain commitment to a course of action;
* demonstrate collaborative working at all times, including with others outside the immediate work area.
Further particulars can be found here
Informal enquiries to Jo Hine, email: j.hine.1@bham.ac.uk
View our staff values and behaviours here
We believe there is no such thing as a 'typical' member of University of Birmingham staff and that diversity in its many forms is a strength that underpins the exchange of ideas, innovation and debate at the heart of University life. We are committed to proactively addressing the barriers experienced by some groups in our community and are proud to hold Athena SWAN, Race Equality Charter and Disability Confident accreditations. We have an Equality Diversity and Inclusion Centre that focuses on continuously improving the University as a fair and inclusive place to work where everyone has the opportunity to succeed. We are also committed to sustainability, which is a key part of our strategy. You can find out more about our work to create a fairer university for everyone on our website .
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Other, Information Technology, and Management
* Industries
Higher Education
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