About the role Operational patch: Midlands Region Contract: Full-time, Permanent Hours: 37.5 per week (Monday-Friday) Workstyle: Field-based leadership role with responsibility across a wide geographic area Other requirements: Full driving licence and access to a vehicle. An enhanced DBS and consumer check is required for this role Closing Date: Sunday 22 February 2026 Help us create places where people can truly thrive. At Bromford Flagship LiveWest, our purpose is simple: we invest in homes, places and relationships so people can thrive. As our new Head of Neighbourhoods and Communities, you'll play a pivotal senior leadership role in turning that purpose into reality across a large and diverse geography. Leading services that include Neighbourhoods, Housing Management and Community Safety, you'll take end‑to‑end accountability for delivering safe, secure, warm homes and vibrant neighbourhoods that customers are proud to live in. Reporting to the Regional Director, you'll shape how our place‑based model works on the ground - ensuring services are integrated, local, compliant and consistently high‑performing. With responsibility for a housing portfolio of around 22,000 homes, you'll provide visible and inspirational leadership to multi-disciplinary, field‑based teams. You'll foster a culture that is customer‑driven, ambitious and all‑in - aligned to our values and focused on delivering upper‑quartile performance in customer satisfaction, income collection, complaints, voids and tenancy sustainment. You'll bring strong strategic capability, deep operational expertise, and the presence to influence partners across the region. Using insights, data and customer voice, you'll drive continuous improvement, intelligent decision-making and high‑quality, compliant services that reflect lived experience. If you're a seasoned senior leader with a track record of improving services at scale in a customer‑facing, regulated environment - and you're excited by the opportunity to make a meaningful difference to homes, communities and lives - we'd love to hear from you. You'll bring: Significant senior leadership experience in multi‑functional, customer‑facing operations (housing or regulated sectors ideal). Experience leading large, dispersed, field‑based teams. Strong understanding of housing regulation, compliance and landlord responsibility. Proven success driving performance, service improvement and customer satisfaction. Exceptional communication, collaboration and influencing skills. Commercial acumen and experience managing sizeable budgets. Additional requirements: Housing-related qualification (CIH L5 or willingness to work towards). Flexibility to travel across the region. Full UK driving licence and ability to complete an Enhanced DBS check. The closing date is Sunday 22 February 2026. We encourage you to make an early application, as we may close the advert ahead of the published deadline depending on the volume of applications received. Join us, and help shape neighbourhoods and communities where people can thrive - today and for generations to come. The Company The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country. Recently, the company has won multiple workplace environment awards and has an outstanding record of employee satisfaction. What we offer Hybrid working, with the flexibility to work across our main locations and home Performance related pay based on shared success A choice of pension schemes with employer contributions of up to 10% Employee Assistance Programme that provides 24/7 virtual GP access, prescription service, and talking therapies for you and your family Life assurance of up to 4x annual salary Generous holiday, occupational sick pay and paid family leave The Values Innovation We are creative and fearless in our work. Accountability We take ownership of our work and lead from the front. Teamwork We collaborate widely and build supportive environments. Annual allowance to spend on benefits of your choosing, including healthcare plans, dental care, gym membership, travel insurance and much more Fully funded professional membership [if a requirement of your role] Continuous learning and development opportunities About us We're part of one of the biggest housing associations in the country, Bromford Flagship. As Bromford, our purpose is simple and honest: we invest in homes and relationships so that people can thrive. We provide over 47,000 homes in the West Midlands and West of England; we have relationships with more than 112,000 customers; we have a strong balance sheet and we plan to deliver 11,000 more homes by 2032. But we're only just getting started. Through place-based working, our people build progress from the ground up. You'll find us at the heart of the communities we serve, forging stronger neighbourhood relationships, reacting faster to shifting needs, and planning smarter. And we've created a thriving place of our own - giving brilliant people like you the tools and opportunities to build a future. With development that helps you grow in your role, build future-ready skills, and perform at your best. All within a vibrant and inclusive culture guided by our values. We're a place for people determined to make a difference. Bromford. A place to make your own. Our commitment to equality, diversity and inclusion We're proud to be recognised as a Great Place to Work, thanks to our inclusive, values-driven culture. We know that diverse teams bring out the best in everyone, and we are committed to creating a workplace where everyone feels valued, supported, and able to thrive. We are a proud "Disability Confident" (Level 2) and Menopause Friendly employer and have signed the Armed Forces covenant to support those who serve. We encourage people from all sections of our community to apply for jobs with us. Particularly, we welcome those who have been historically underrepresented in areas of our workforce including people from ethnic minority backgrounds, disabled people and members of the LGBTQIA community. Wherever possible, we offer flexible working arrangements to help you balance your work and personal life, alongside the tools, training, and opportunities you need to develop and succeed in your career.