Overview
Are you ready to join the Fearless?Job DescriptionAs supervisor you will have a passion to deliver exceptional customer service & build relationships with regular and new guests. Developing excellent product knowledge to make menu and drink recommendations that delight our customers and take a leading role in the training and supervision of the team. With an eye for detail you will work closely with all departments and be responsible for the running of a shift safely & effectively accountable for all aspects of the hotel including restaurant, bar & accommodation. The responsibility.
Responsibilities
* Supervise and manage the food & beverage team
* Working with the team to ensure that all service areas are delivering exceptional service which is prompt, professional and friendly
* Ensure compliance with licensing & food safety laws
* Understand & implement the challenge 25 & responsible drinking policies of the hotel and be able to offer guidance to guests on menu choices to accommodate any allergies or intolerances.
* Monitor customer satisfaction & take appropriate action
* Complete check backs and be aware of customer feedback to the team, ensuring that any potential complaints are handled quickly and to the customers satisfaction.
* Oversee daily operations to ensure that all aspects of the business run smoothly
* Liaising with reception, kitchen and housekeeping departments to have a full overview of the business needs for the shift and covering basic duties within these departments if needed. Completing end of shifts checks including banking and credit card reconciliation.
* Co-ordinate emergency response
* Taking a leading role in any evacuation ensuring the safety of the team members and guests, offering first aid assistance and safe place activation (Ask Angela) and contacting emergency/professional service as appropriate
* Experience of managing a team in a hospitality led venue
* Proven ability to solve problems creatively
* Able to work under own initiative
* Organisational skills to manage your own time and that of the team
Company Description
At The Lion Hotel, we take great pride in delivering exceptional hospitality. Through personalized guest interactions, we offer the finest accommodations, dining, and conference facilities in Worksop. As part of the Frasers Group, a leader in the retail industry, we are committed to elevating the hospitality experience to meet the diverse needs and expectations of all our guests.
Why join us? Our mission- we are building the worlds most admired and compelling brand ecosystem. Our purpose - we are elevating the lives of the many with access to the world's best brands and experiences. At Frasers Group, we fear less and do more. Our people are forward thinkers who are driven to operate outside of their comfort zone to change the future of retail, embracing challenges along the way. The potential to elevate your career is massive, the experience unrivalled. To be able to make the most of it you need to live and breathe our principles:
Principles
* Think without limits - Think fast, think fearlessly, and take the team with you
* Own it and back yourself - Own the basics, own your role and own the results
* Be relevant - Relevant to our people, our partners and the planet
subject to terms and conditions
Frasers Festival - an event like no other! Our Frasers Festival is our celebration for Head Office and Retail Staff across the UK and Europe - hosting a MEGA brand village, guest speakers from the world's biggest brands, evening entertainment, the ultimate Frasers Fearless Fitness Challenge and much more.
CEO Sessions - Once a quarter we offer 20 employees the opportunity to attend our "CEO Sessions" ran by our CEO and leadership team. Employees have the chance to connect, network and submit questions around specific topics such as our Sports or Luxury business.
Retail Reconnect - In order to build the planets most admired and compelling brand ecosystem, all employees must understand our business, product and customers. Each financial year, Head Office employees will gain insights by spending two days in one of our
Role Details
This is a full time position of 40 hours per week involving shifts across the operational hours of the business (06:00 - 00:00) working 5 days over 7 including weekends & bank holidays.
Additional Information
Along with your benefits package we also offer a wide range of perks for our colleagues: Reward, Recognition and Opportunities
Frasers Champion- Our employees are at the heart of our business and we ensure individuals are recognised every single month for their hard work. Frasers Champion is a peer nominated scheme where 8 winners will receive double their pay for a month where they have thought without limits, owned it or been relevant.
Fearless 1000 - By October 2025, we want our share price to hit £10. If that happens for 30 or more consecutive trading days, all colleagues across the business will receive a bonus! The top 1000 performers in the company will receive unprecedented bonuses, worth from £50,000 to £1million!
Senior leaders across the
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