IT Support Engineer – MSP / Field Support – London-Based Clients (Mon–Fri)
Location: London (mix of client site work and remote support)
Client: A well-established London-based MSP
We're working with a growing London-based Managed Service Provider (MSP) that's looking to bring on an experienced IT Support Engineer to support their expanding client base across the city.
This is a Monday to Friday position only, with no night or weekend shifts. The role involves a blend of field-based work at client sites in London and remote support from home on the days you're not on-site.
You must be based in London (or very nearby) as travel to client offices across Greater London is a regular part of the role.
The Role
As an IT Support Engineer, you’ll play a key part in delivering technical support and projects for a range of clients across industries. Your week will typically include 1 to 5 days per week onsite, depending on support needs and scheduled work, with the rest of your time spent working remotely from home.
The role sits within a skilled technical team and offers exposure to a wide range of Microsoft and cloud technologies, as well as career development and certification support.
Key Responsibilities
* Troubleshoot a variety of technical issues including workstations, cloud services, user access, software, and networking (DNS, VPN, firewalls).
* Attend client sites across London for onsite support, installations, and project delivery.
* Provide remote helpdesk support using RMM and PSA tools on days not spent on-site.
* Ensure tickets are logged, managed, and resolved in line with SLAs.
* Collaborate with internal engineers and elevate when needed.
* Maintain internal documentation and follow best practices.
What We’re Looking For
* 3+ years of experience in an MSP or fast-paced multi-client IT environment.
* Solid knowledge of:
* Networking fundamentals (DNS, firewalls, VPNs, VLANs)
* RMM/PSA tools such as NinjaOne, ConnectWise, Datto
* Excellent client-facing skills with a strong focus on communication and service delivery.
* Self-starter with the ability to manage field and remote work independently.
* Must be currently living in London or able to easily commute across London.
* Bonus: Microsoft certifications (AZ-104, MS-100/101), PowerShell, or ISO/GDPR awareness.
What’s on Offer
* Monday to Friday only – no night or weekend shifts
* Hybrid structure – mix of client site visits and remote work
* Work with a well-established MSP with modern tooling and technologies
* Training and certification support
* Exposure to a variety of client environments, industries, and tech stacks
* Supportive team and real opportunities for growth and progression
#J-18808-Ljbffr