Care Coordinator (Domiciliary Care) – Ipswich, Suffolk
Fame24HourCare is a CQC‑registered home care provider supporting adults (18+) across Ipswich and Suffolk. We deliver high‑quality, person‑centred care including dementia support, mental health, complex needs and reablement. Our focus is safe, responsive care with strong communication and reliable coordination.
Job Details
* Salary: £28,000 per year (DOE)
* Job type: Full‑time, permanent
* Location: Ipswich (office‑based with local travel as required)
* Reports to: Registered Manager / Care Manager
Responsibilities
* Coordinate daily/weekly rotas to ensure safe, consistent care delivery.
* Allocate care workers based on skills, availability, location and client preferences (including gender match where required).
* Manage schedule changes, sickness/absence cover and urgent adjustments.
* Communicate clearly with clients, families, care workers and professionals.
* Maintain accurate records on our care management system (e.g., scheduling, notes, updates).
* Support onboarding of new care packages (start dates, rota setup, continuity planning).
* Work closely with supervisors/managers to elevate risks, incidents or safeguarding concerns.
* Contribute to service quality through good documentation and proactive problem‑solving.
* Participate in the on‑call rota if required (optional – confirm at interview).
Qualifications
* Experience in domiciliary care coordination/scheduling (or similar care operations role).
* Strong understanding of person‑centred care and safeguarding responsibilities.
* Confident communicator – able to handle sensitive conversations professionally.
* Highly organised with strong attention to detail (rotas, times, compliance).
* Comfortable using digital systems (care scheduling/EHR platforms; Excel/Google Sheets).
* Able to work under pressure and make good decisions quickly.
* UK driving licence preferred (local travel may be required).
* One month of complimentary accommodation is available if relocation is required.
Desirable
* Knowledge of CQC expectations (SAFE, EFFECTIVE, CARING, RESPONSIVE, WELL‑LED).
* Experience coordinating complex care, dementia or mental health packages.
* NVQ/QCF Level 3 in Health & Social Care (or working toward).
What We Offer
* £28,000 salary.
* Supportive, locally managed team environment.
* Training and development opportunities.
* A role with real impact on service quality and client outcomes.
How to Apply
Apply with your CV and a short note on your care coordination experience and availability.
#J-18808-Ljbffr