Job Title: Sales Operations Administrator
Location: Based predominantly in Leyland, with adhoc travel to Lytham (expense company paid)
Salary: £28,000 - £28,500 (D.O.E)
Contract Type: Full-time, permanent
Working hours: 08:00 – 16:30 (Monday to Friday), early finish on Friday (from 1:30, depending on workload and order volumes)
Company: Established and expanding supplier of bespoke / made-to-order furniture
Benefits
* Competitive salary
* Collaborative, fun and supportive team culture with a positive team philosophy
* Ongoing training and development opportunities to aid growth within the business
* Quarterly team lunches (company-funded)
* Christmas party and regular team social activities
* Travel expenses covered for site visits
* Opportunities to get involved in client-facing experiences
* Supportive and flexible management team
* A degree of flexibility from management regard to start and finish times (note: this is not flexi-time working, or working from home)
The opportunity:
A growing manufacturer and supplier of made-to-order furniture is seeking a Sales Operations Administrator to support its expanding customer base and internal sales function. Known for delivering high-quality, tailored furniture to a range of sectors - including healthcare, hospitality, education, and commercial spaces - the company is experiencing a significant period of operational development.
This role will be instrumental in maintaining order accuracy, supporting client and supplier communication, and enabling the smooth running of back-office processes. The company operates from a modern facility, which includes open-plan offices, a dedicated customer showroom, and an on-site manufacturing space.
As part of a broader change and growth programme, the business is investing in new systems and expanding the team across multiple departments to meet increasing order volumes and evolving customer needs.
Key responsibilities:
* Coordinate and manage sales order processing from start to finish, working closely with sales managers and key account teams.
* Accurately check customer orders against specifications, flagging discrepancies and working with the relevant departments to resolve issues.
* Liaise with customers and external suppliers over the phone (inbound and outbound) to confirm product details, timelines, and fulfilment queries.
* Monitor production capacity and flag any orders that cannot be fulfilled due to constraints in materials or scheduling.
* Ensure all order-related data is logged into internal systems (CRM) in accordance with company procedures and compliance standards (ISO accredited).
* Collaborate with internal teams across manufacturing, logistics, operations, administration and purchasing to keep workflows moving efficiently.
* Develop a working knowledge of fabrics and material options used in custom product builds.
* Support the sales function by occasionally joining client meetings alongside a sales manager.
* Travel between two main sites in Lytham and Leyland as needed (fully reimbursed).
Key skills & experience:
* Proven experience in sales administration, operations, or customer service roles (desirably within a bespoke manufacturing business).
* Strong interpersonal and communication skills, with a confident telephone manner.
* High level of accuracy and attention to detail.
* Motivated, proactive, organised, and ability to prioritise multiple tasks effectively.
* Proficient in CRM software and MS Office (Excel, Outlook, Word).
* Collaborative approach, with the ability to liaise across departments and with external stakeholders.
* Knowledge or interest in furniture manufacturing, fabrics, or custom products is a plus.
* Must be able to travel between sites and attend occasional client meetings.
If you’re organised, enthusiastic, and looking to join a growing team where your contribution truly matters, apply today!
Questions? Contact Jamie at NW Recruitment today;
* Tel: (phone number removed)
* Mobile: (phone number removed)