Job Purpose: To coordinate all resources and stakeholders to deliver a high level of service to clients with maximum efficiency and in a safe, sustainable and collaborative manner. Customer Relationship Management * To build and maintain a good relationship with the customer and their staff, to provide regular feedback on the FM performance, discuss quotations, issues, client updates, oversee quote requests and develop good working relationships with the service delivery teams, as well as the customer and inter customer divisions. * Act as single point of contact for all site Facilities Coordination and communication. * Coordinate all aspects of the FM site delivery Commercial, Finance & Delivering * Manage the account finance team, ensuring all business and commercial aspects are managed professionally. * Lead the customer account development, responsible for organisational design, strategy setting, customer relationship building, business development and project management. * To lead, direct and motivate the team to enable contribution to the best of their ability and maximise their potential * Ensuring financial and operational compliance * Ensuring effective working relationships are enhanced with key stakeholders by regularly exceeding the standard of work delivered and delivering leadership to the account managers across multiple contracts * To grow business reputation, credibility and longer-...