We are currently recruiting for AO's for our client based in Antrim. The successful candidates will be required to start once the vetting paperwork and ANI completed.
Start date: 21st November
Rate of pay: £13.75ph
Duration: up to 51 weeks
Hours of work: Full time 37 Hours per week (Mon to Fri)
No holidays can be accommodated in the first 12 weeks of employment due to the training for this role.
Key Responsibilities:
* Work as part of a multi-functional administrative team.
* Be the first point of contact for claimants who have queries.
* Gather accurate information and ensure that claimants provide the necessary documentary evidence.
* Confirm claimant's identity.
* Ensure claimants are aware of their responsibility to report future changes.
* Take appropriate action in reporting and logging all incidents of unacceptable customer behaviour.
* Provide advice and guidance, explaining policies and procedures and actively eliciting information from potential claimants. At times this will involve dealing with difficult customer situations.
* Signpost the claimant to the relevant support.
Please note full attendance will be required on a 13 day mandatory training course with no leave permitted.
Training will involve travel to another area.
Essential Criteria applicants must have:
* Five GCSE/GCE passes (at A, B or C) with Maths and English.
* Excellent IT skills, including use of Microsoft Word and Excel.
* Excellent communication skills.
* Proven ability to use own initiative.
(Proof of certs required)
Please send your CV via the link or to Therecco.
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