Key Responsibilities: Act as a substitute for the Events Office Manager when necessary. Strive to consistently deliver exceptional guest service and exceed client expectations. Represent the hotel and Elite group with utmost professionalism. Collaborate with the sales team to host Wedding Fairs, hotel showcases, and client show-arounds*. Financial Management: Generate and submit the weekly Projected Business Report. Adherence to hotel terms and conditions for bookings, prepayments, cancellations, and commissions. Oversee the setup and management of credit accounts and applications. Be responsible for the function billing system and ensure correct procedures are followed. Business Development: Work to maximise sales and revenue across all areas of Tylney Hall Hotel & Gardens. Attend yield meetings in the Event Manager's absence. Actively pursue provisional business and support the Event Manager in coordinating department efforts. Effectively manage function rooms and bedroom inventory to achieve maximum occupancy. Seize opportunities to upsell additional services and facilities to increase event revenue. Regularly check upcoming business for potential issues and avoid prolonged provisional bookings. Stay informed about competitors' facilities, pricing, and promotions related to events. Maximize the use of the Sales & Catering (Opera Oracle) system for accurate data management and efficient handling of inquiries. Build strong relationships with clients to generate repeat business. Proactively follow up on all sales leads and enquiries. Prepare comprehensive documentation and contracts for conferences and banquets, ensuring accuracy and client approval. Communication, Planning, and Organisation: Provide weekly updates, pick-up, and availability reports to the Event Manager. Ensure accurate and detailed function sheets are created and distributed for each event. Maintain a cooperative relationship with Front of House, Conference and Banqueting, and culinary teams. Collaborate with Reservations and Accounts departments on booking details, rooming lists, and account instructions. Participate in training new department staff alongside the Event Manager. Ensure that operational departments are aware of and prepared for client requirements. Stay informed about current and future business projects, addressing low periods through promotion and attention. Health & Safety To ensure that all employees work within a safe and secure environment by complying with H&S legislation and liaise closely with the hotel’s appointed health and safety consultants as required. To ensure that all appropriate issues are communicated to the General Manager. To follow fire procedures and regulations as laid down in the Hotel Fire Plan. To be aware of the need to observe Health and Safety at Work Act regulations and take corrective action regarding any irregularities. * These may take place outside your normal working hours. At Elite Hotels we have a single minded and unwavering goal to make every visit to our hotels a positive experience that customers feel compelled to talk about.