| Salary £28,142-£32,061 Per annum | Permanent, Full Time, 37 hours per week | Pro Rata
International Sponsorship – this role is not open to international sponsorship
We are looking to recruit hardworking, committed, and enthusiastic individuals, who can demonstrate they have the relevant skills required to undertake this role. You will be expected to be able to work independently but also as part of a team. To apply for this role it is essential that you can evidence a minimum of 12 continuous months credit control/debt collection experience within the last 3 years of employment.
Your duties will include:
1. Manage multiple accounts for delinquency and debt collection efforts
2. Locate and contact debtors about outstanding obligations
3. Send out overdue notices for delinquent accounts or for missed settlement payments
4. Investigate complaints regarding incorrect debt collection attempts
5. Compile reports on delinquent accounts
6. Create trust relationships with debtors when possible to avoid future issues
The necessary skills required for this post include:
7. 12 months minimum continuous credit control/debt collector experience (within the last 3 years)
8. Intermediate proficiency using MS Office and database software
9. Demonstrated skill in negotiating and resolving conflicts
10. Ability to speak persuasively and listen critically
11. Ability to multi-task and meet tight deadlines
12. Prioritise multiple tasks to ensure the successful completion of each debt collection attempt
Although the post is office based in Preston, we are currently primarily homeworking; with scope of working in the office. You would also be required to attend the office during working hours if requested.
If you would like an informal discussion regarding the role, please contact finance team leaders:
Nicola Abbott 01772 536532
Jessica Turner 01772 530366
Please ensure you have uploaded and attached your supporting statement to evidence how you meet the criteria for the role (separate from any CV that may be supplied). The panel may be unable to shortlist you for interview without this evidence.
The post you are applying for is covered by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013). If successful you will be required to apply to the Disclosure and Barring Service (DBS) for a 'disclosure'. Further information can be found on the 'Our Recruitment Process' tab.
In return Lancashire County Council offers a range of benefits, which can be found on LCC Vacancies website.
We reserve the right to close down a vacancy early, before the closing date, if we receive sufficient applications.