Job summary
An exciting opportunity has arisen for a passionate, proactive, and autonomous team player to join the Paediatric team as Service Manager for Paediatric services. This post is covering maternity leave and would be ideal for someone looking for an opportunity to support career progression.
This post plays a key role within the departments triumvirate working closely with the departments clinical lead and matron. The post holder will be primarily responsible for the day to day operational management and service improvement of paediatric services.
The Paediatric service is welcoming and supportive and comprises of innovative clinical teams passionate about delivering safe, high-quality care to BCYP and their families across West Suffolk.
This exciting opportunity will provide the post holder with experience including;
1. Autonomy to operationally manage, represent and influence a variety BCYP services including, cardiology, oncology, epilepsy, renal, frenulotomy, diabetes, allergy, respiratory and many more
2. Opportunity to work with a variety of professionals including but not limited to, teachers, psychologists, play specialists, CNS, CANP and PA's
3. SLA's with regional and national providers including surgical pathways
4. Neonatology in relation to medical staffing provision
5. Collaboration and close working relationships with colleagues at neighbouring providers
Main duties of the job
The ideal candidate will have excellent communication, time management skills and be able to work under pressure. The candidate should be able to negotiate with colleagues across the trust at all grades. The candidate will have proven experience working at Service Manager level working in NHS acute services.
The post holder will oversee the allocation of resource across paediatric services in collaboration with clinical lead and matron. This will include overseeing; medical rota management, UEC pathway management and RTT pathway management. In addition, the post holder will act as a point of escalation for staff within the service to ensure smooth delivery of services as well as addressing any non-clinical issues impacting on service delivery eg) estates/IT.
The post will be required to undertake;
6. Demand and capacity modelling
7. Contract negotiations support by trust corporate teams
8. Service re-design to include business case development where required
9. Change management
10. Winter planning supported by clinical teams
11. Develop and maintain required budgetary control to avoid overspend
12. To participate in the trusts tactical command rota and divisional manager of the day role
This post will provide line management for the departments rota co-ordinator, a key role for the department ensuring safe medical staffing cover to paediatric and neonatal inpatient and outpatient services. In addition, will provide shared line management of the departments CANPs and PAs.
About us
#BeKnown at West Suffolk NHS Foundation Trust. By us. By our patients. By our community
We are a busy, friendly, rural NHS Trust providing high-quality care and compassion to more than a quarter of a million people across west Suffolk. We care for, treat and support people in hospital, at home and in various community settings.
The West Suffolk Hospital in Bury St Edmunds provides acute and secondary care services (emergency department, maternity and neonatal services, day surgery unit, eye treatment centre, Macmillan unit and children's ward). It has 500+ beds and is a partner teaching hospital of the University of Cambridge.
Adult and paediatric community services, provided in collaboration with West Suffolk Alliance partners, include a range of nursing, therapy, specialist, and ongoing temporary care and rehabilitation, some at our Newmarket Community Hospital.
We do our utmost to achieve outstanding clinical outcomes for patients and our values of fairness, inclusivity, respect, safety and team work guide how we work and behave as a team.
With nearly 5,000 staff, from all over the world, we strive to make our organisation a great place to work. Whatever your role or ambition, we want to help you be the best you can be.
We promote a diverse and inclusive community where everyones voice counts and you can #BeKnown for whoever you are.
Join us. What will you #BeKnown for?
Job description
Job responsibilities
Key Tasks & Responsibilities :
13. Communication:
Key working relationships:
14. Managers, team leads and administrative staff across the division and throughout the Trust
15. Clinical Directors, Lead Clinicians, Deputy Chief Nurse, Matrons and other clinical staff within the designated specialities
16. Trust Information and contracting Teams
17. Facilitate improved communication within the service and between other Trust departments, clinicians, managers, ward and other staff.
18. To ensure that all staff are aware of their responsibilities towards quality of patient care and understand their contribution towards enhancing the standard of care and service, within allocated resources and established
19. Analytical and judgemental:
20. Research, evaluate, plan and implement new ways of working and resource utilisation, in conjunction with clinical and non- clinical staff to include annual job planning and junior doctor rotation planning.
21. Provide regular reports, explanatory data and action plans to rectify any problem areas to the
22. Monitor, investigate and report on departmental performance spanning a broad range of issues, including incident trends, complaints, sickness absence and education & training.
23. Planning and organisational Skills:
24. To assume operational responsibility for the provision and development of designated service(s).
25. Supporting designated services to meet access targets g. RTT and cancer targets, and escalating challenges to service provision to SOM.
26. To develop, in conjunction with the Women and Childrens Division, and other Trust departments or Divisions as appropriate; business and service plans ensuring that these correspond with Trust objectives and requirements.
27. Ensure the service has robust plans for dealing with major incident
28. To undertake ad hoc projects as requested by the
29. To take part in the Divisional Manager of the Day rota as required.
30. Governance:
31. To ensure the service complies with Trust policies, Standing Orders, Standing Financial Instructions and relevant legislation. To monitor and rectify any identified shortfalls in accordance with established procedures.
32. Work within an overall framework of Clinical
33. Develop and review departmental policies, procedures and guidelines to enable effective service provision and minimise risk.
34. Implement Trust Policies such as Risk Assessment and Incident
35. To investigate and respond to complaints in accordance with the Trust complaints
36. Provide regular reports, explanatory data and action plans to rectify any problem areas to the
37. Work within the legal guidelines, for example Health and Safety, Manual Handling, Data
38. Finance and Resources:
39. To monitor and manage, with the SOM & Finance Manager, the financial performance of the service ensuring appropriate controls are established and adhered to.
40. To monitor and manage a delegated budget for the designated service(s).
41. Leadership and management:
42. Ensure Trust Policies and Procedures are adhered
43. Undertake staff recruitment, across all grades, when
44. Maintain comprehensive records of staff, including annual leave and absence
45. Identify and address performance and disciplinary
46. Ensure there is an IPR/appraisal programme in the service and that each member of the service has personal
47. Ensure individual training needs are assessed and individuals have personal development
48. To participate in the Trusts Tactical Command rota and Divisional manager of the day role
49. To represent the service and Division at internal and external meetings
50. Contribute to the general management of the Trust as a member of the Medical Division, developing a shared understanding of and commitment to the Trusts strategic aims and objectives.
51. Contribute to the strategic development of the Trust, participating as required in working groups, activities and contributing to reports etc.
52. Information Resources:
53. Work with the SOM to develop and refine performance standards for the service, where available utilising national standards NICE guidance, NSF's, Quality, CQUIN etc.
54. Monitor service performance and ensure that KPIs are met within allocated resources and agreed
55. To report to the SOM, variance against performance targets and standards, providing further detail and action plans where necessary.
56. To provide relevant, timely and accurate information and analysis to support the Senior Management Team and the Trust's management team in delivering informed, evidence based managerial decisions.
Person Specification
Education and qualifications
Essential
57. oDegree level qualification or equivalent
58. oManagement qualification or equivalent experience
Desirable
59. oMBA or post graduate management qualification
Experience and knowledge
Essential
60. oExperience working in NHS secondary care
61. oExperience working at Service Manager level
62. oExperience with annual job planning
63. oExperienced leader of staff
64. oWorking in a multi-professional environment
65. oBusiness planning
66. oFinancial management
67. oProject management
68. oProcess re-design
69. oStaff management
70. oUnderstanding of government agenda and targets
71. oChange management
72. oCompetent user of IT
Desirable
73. oExperience of designing/ improving business systems and processes
74. oProject management experience
75. oExperience with annual consultant job planning
76. oExperience with medical staff
Skills and abilities
Essential
77. oAbility to build effective working relationships
78. oAnalytical and report writing
79. oExcellent interpersonal skills
80. oGood written and verbal communication skills
81. oPresentation skills
82. oCommitment to staff development
83. oProven change management skills
84. oExcellent time management skills
85. oEffective delegation
86. oExcellent communication skills with multi-disciplinary groups
87. oChairing meetings
Desirable
88. oAn understanding of the NHS locally and key policy issues that affect business performance
Personal qualities
Essential
89. oAbility to inspire and enthuse others
90. oInnovative approach to change and modernisation
91. oInterest in personal and professional development
92. oDelivers against objectives
Desirable
93. oCommercial acumen
94. oPolitical awareness - ability to perceive impact of actions on the decisions and activity of others