Director, Global Patient Engagement
Location: GSK HQ UK, New Oxford Street
Reports to: Senior Director, Global Patient Engagement Lead
Role Overview
At GSK, we are ambitious for patients. As the healthcare landscape continues to evolve with new stakeholders, data sources, and expectations, we are committed to ensuring that the patient voice meaningfully informs how medicines are developed, evaluated, launched, and delivered to patients. This includes patient engagement across drug development, regulatory decision‑making, health technology assessment, launch planning, and patient care.
The Director, Global Patient Engagement is a director‑level leadership role within the Patient Focused Development (PFD) team. Your primary responsibility is to develop and manage the global patient advocacy and engagement strategy for a specific asset, ensuring that patient insights, lived experience, and priorities are systematically integrated into clinical development decision making, clinical trial design and execution, global medical strategy, and global product strategy. The role also involves partnering with Global Clinical Development to influence trial protocols, study design, and patient‑facing materials; collaborating with Global Medical Affairs and Global Product Strategy to translate patient insights into patient‑centered frontline strategies; and leading long‑term, trusted relationships with patient organizations and advocates.
Responsibilities
* Lead and embed the global patient engagement and advocacy strategy across the full asset lifecycle, from clinical development through launch and post launch.
* Ensure patient insights, lived experience, and priorities are systematically integrated into clinical development decision making.
* Partner with Global Clinical Development to incorporate patient input into trial design, conduct considerations, and patient‑facing materials, focusing on reducing patient burden and improving trial experience.
* Translate patient insights into actionable input for R&D, Global Medical Affairs, and Global Product Strategy, informing launch planning, evidence generation, education initiatives, scientific communications, and in‑market optimization.
* Serve as the global subject matter expert on patient experience and engagement, facilitating meaningful patient input across a highly matrixed organization.
* Develop, sustain, and lead strategic relationships with patient organizations, advocates, and leaders, acting as a trusted, ethical, and compliant external representative of GSK.
* Design and oversee patient insight gathering and engagement activities, including participation in patient advocacy forums, disease area meetings, and sponsored initiatives.
* Support lifecycle optimization and innovation efforts, ensuring patient perspectives inform asset expansion and long‑term value delivery.
* Identify, manage, and proactively mitigate patient engagement risks, ensuring adherence to privacy requirements, regulatory expectations, and corporate compliance and ethical standards.
* Manage patient engagement budgets and champion digital and AI‑enabled innovation, partnering with the Patient Future program to increase efficiency and amplify the impact of patient insights.
Basic Qualifications & Skills
* Bachelor’s degree in healthcare, life sciences, patient experience, or communications.
* Proven experience leading or co‑leading patient engagement initiatives, with documented impact across at least two phases of the medicine lifecycle.
* Experience leading or supporting patient engagement activities in pharmaceutical, biotech, healthcare, advocacy, or research settings.
* Strong communication, relationship building, and influencing skills across diverse internal stakeholders and the patient community.
* Experience translating patient insights into actionable strategies across development, launch, and in‑market phases.
* Demonstrated ability to work effectively in a business‑focused manner while engaging collaboratively and compassionately with patients and patient representatives.
* Solid understanding of the drug development lifecycle and/or Medical Affairs environment.
Preferred Qualifications & Skills
* Doctorate (PharmD, PhD, MD) or other advanced degree in healthcare or equivalent experience.
* Familiarity with digital and emerging approaches to patient engagement and insights, including AI.
* Ability to think strategically and operate effectively in complex, matrixed organizations.
* Ability to pivot to new areas of focus, quickly assimilate information, and identify critical questions that drive decision‑making and planning.
GSK is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information, military service, or any basis prohibited under applicable law.
#J-18808-Ljbffr