Job Description Team coordination: Maintain close working relationships with security officers and the management team to ensure seamless operations Service supervision: Oversee the daily delivery of security services, ensuring they meet and exceed the contracted Key Performance Indicators Health & Safety compliance: Ensure adherence to all H&S legislation, fostering a safe work environment Procedure review: Continuously review and enhance procedures to improve efficiency and effectiveness Attendance monitoring: Keep track of staff absences and punctuality, addressing any issues promptly Training and development: Provide comprehensive training to all staff, ensuring they meet contract requirements and addressing any training gaps Vendor relations: Develop strong working relationships with third party vendors Emergency management: Act as the first point of contact for emergency situations, escalating them according to the correct procedures Document management: Update standard operating procedures, assignment instructions and other site related documents regularly Safety assurance: Ensure all staff work in safe conditions and respond appropriately to any faults or accidents Training records: Maintain detailed trackers on training, procedures and practices IT proficiency: Possess a reasonably high level of IT skills Interpersonal skills: Excellent communication and interpersonal abilities Customer focus: A strong focus on delivering exceptional customer service Time management: Effective time management skills to balance various responsibilities Project assistance: Assist or lead projects as required Searches: Conduct searches when and as required Patrols: Assist with patrols to ensure the security of the site Documentation checks: Conduct routine documentation checks Demonstrate understanding and engagement with the Securitas core values or Integrity, Vigilance and helpfulness, whilst showing a natural ability to recognise risk within the workplace and consider safety as a priority, complying with relevant policies, procedures and training as provided by the company