Tenancy and Estate Management Officer Loughborough Contract £17.47 per hour Our client is looking for an experienced Tenancy and Estate Management Officer This is one of many opportunities we are currently recruiting for please visit our website colbernlimited co uk for more jobs To play a key role in ensuring the Council achieves its vision and business objectives in line with the Corporate Strategy • To ensure that customers are at the heart of all services. • To demonstrate a commitment to the development and implementation of the Council’s involvement frameworks. • To be an active participant within the Landlord Services Team and provide a high[1]quality tenancy and estate management service to all customers • Delivery of an effective and appropriate service to all service users, fairly and without discrimination. Qualifications Housing qualification e.g. CIH Level 2 certificate in housing practice or equivalent ✓ Experience Experience working within a tenancy management team. ✓ Experience in estate management. ✓ Experience in multi-agency working. ✓ Experience in preparing legal documentation in relation to tenancy management issues. ✓ Experience in handling difficult customers in a compassionate and sensitive manner. ✓ Experience of meeting customers face to face and in group meetings to achieve positive outcomes. ✓ Experience in the use of a variety of IT systems. ✓ Skills / Knowledge The ability to converse at ease with customers and provide advice in understandable spoken English is a requirement of the post. ✓ Ability to make decisions, take the initiative and work under own direction. ✓ Ability to plan and prioritise effectively in order to achieve targets and meet deadlines. ✓ Knowledge and understanding of current and future tenancy and estate management issues. PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer