Case management IT Support Analyst - up to £36,000
I am seeking a case management IT Support Analyst to work on-site across 5 different sites for a well-known client based in the Devizes area.
The right case management IT Support analyst will be a part of the IT team, assisting with te implementation, maintenance & control of elements of the Information Technology within the office at all locations when and where needed as instructed by the departmental manager. Also assisting the IT systems and software developer in updating and recommending changes to the case management systems as directed by management.
Benefits of this role include:
* Salary up to £36000
* Pension scheme
* 25 days holiday
* Shut down days at Christmas
* Bank Holidays
* Birthday off
Key Reponsibilities include:
1. Support case management scripting, troubleshoot issues, and identify areas for process improvement.
2. Provide first-line technical support to staff, ensuring effective use of IT resources.
3. Assist with the setup and configuration of peripheral equipment.
4. Support staff training on operating systems, software packages, and applications.
5. Maintain positive working relationships with colleagues and supervisors.
6. Perform additional duties as assigned by the departmental manager. If these dutie...