Assistant Service Manager - Crewe - £35,000 - £45,000 OTE
Location: Crewe, South Cheshire
Salary: £35,000 - £45,000 per annum OTE (based on experience)
Hours: Monday - Friday, 8am-5pm (1-hour unpaid lunch) + occasional weekend work
An exciting opportunity has arisen for an Assistant Service Manager to join a well-established and reputable multi brand business in Crewe, South Cheshire. This role is ideal for an experienced professional in the automotive industry, with a passion for delivering exceptional service and supporting a dynamic team.
Key Responsibilities:
Support the Service Manager in the day-to-day operations of the service department, including managing bookings and workshop activities.
Build and maintain strong relationships with customers, addressing concerns and ensuring timely updates.
Assist in driving revenue growth through effective upselling and customer retention strategies.
Monitor and maintain Work In Progress (WIP) at manageable levels.
Identify and implement improvements to aftersales processes to enhance operational efficiency.
Track key performance indicators (KPIs) and implement corrective actions to optimize departmental performance.
Collaborate with the parts department to ensure availability and efficient time management.
Ensure compliance with health and safety requirements.
Oversee service department administration and processes.
Mentor and support technicians, particularly apprentices and trainees, to enhance their skills and knowledge.
Key Requirements:
Proven experience in a similar managerial role within the automotive industry, or as an experienced technician ready to step into management.
Excellent communication skills to liaise with customers, technicians, and colleagues.
Strong IT proficiency, including Microsoft Office (Word and Excel).
High level of organisation and attention to detail.
Understanding of motor industry and the seasonal pressures of the industry.
Ability to work under pressure and meet challenging deadlines.
Positive, motivated, and team-oriented approach.
Full UK driving licence
This is an excellent opportunity to join a prestigious and forward-thinking employer, offering stability, career progression, and a fantastic work environment. If you are an experienced professional or technician with a passion for automotive and leadership, apply today!
Assistant Service Manager - Crewe - £35,000 - £45,000 OTE