Cookies on our website It looks like you have JavaScript turned off. You need it to accept or reject cookies on our site. As it’s turned off, we’ll only use the essential cookies our website needs to work. This means some things, like videos, might not work for you. You can find out more about the cookies we use. Cookies on our website We use essential cookies to make our website work properly. We'd also like to use additional cookies to remember your settings and to understand how you use our website. This helps us improve our services for you. Some additional cookies come from other websites. These cookies help us show you things from those sites, like videos. You can find out more about the cookies we use. Choose cookies You’ve accepted additional cookies. You can change your cookie settings at any time You’ve rejected additional cookies. You can change your cookie settings at any time Job title - Telephone Debt Adviser Starting salary - £25,493 a year Salary scale- £25,493 (entry) - £26,240 (mid) - £28,181.98 (max) a year Hours - 37 hours a week (9am to 5pm Monday to Thursday and 9am to 4:30pm on Fridays). Some roles will include out-of-hours provision for clients and operate shifts covering the hours of 9am - 8pm Monday to Friday, and Saturday 9.30am to 1pm. This will be discussed at interview if this applies. Contract - Permanent Work base - Full-time in the office during your initial probation period (6 months) then after probation, a hybrid work pattern with a mixture of office and home working. Our office is at Cobourg House in Mayflower Street, Plymouth. Our telephone debt advisers work across our Utilities projects, supporting clients with debt and energy advice, or on our Money and Pension Service (MaPS) National Debt Hub project. All roles require telephone communication with clients, but some also require webchat work. On some projects you will advise clients through pre-booked telephone appointments and for others you will advise clients through a national in-bound telephone and webchat service. There’s no ‘average’ appointment or call – advice is tailored, and each client is treated equitably. Each project has its own targets to meet around number of clients supported, to make sure we are helping as many people as possible. You will have individual targets and will enjoy working in this way. Debt advice is regulated by the Financial Conduct Authority (FCA), so there are legal and regulatory rules that you will need to follow. As part of this, you’ll receive a lot of feedback on the quality of your work through our quality assurance (QAA) process to make sure our clients are getting the best possible advice. We Have Two Start Dates For This Role Tuesday 13th January 2026 Tuesday 10th February 2026 Interviews will take place in November. If You Want To Chat About This Role Contact Joe Maguire Email: joseph.maguire@citizensadviceplymouth.org.uk To Apply Please complete the application form in full. There are two versions of the same application form in different colours, please complete one form you find easiest to read and return. Completed applications should be returned to: recruitment@citizensadviceplymouth.org.uk Please attach your application as a Word or PDF document (not a link). Closing date: 9am on Tuesday 4th November 2025 Please Note We do not accept CVs. (2) We reserve the right to withdraw a vacancy at any time.