Sysco are currently recruiting for a Services Engineer to join the Newhouse Technology team reporting to the Services Engineer Manager.
As the Services Engineer, it is your responsibility to provide both onsite and remote 2nd line technical support of end‑user technology throughout Sysco GB, promoting excellent customer service and dealing with colleagues in a professional, friendly and helpful manner.
This role is based at our Newhouse depot and covers Inverness and Dundee, requiring a good degree of flexibility for travel to these depots when needed.
Key Accountabilities and Responsibilities:
* Provide both onsite and remote 2nd line support for end‑users.
* Prioritise workload to ensure service levels are maintained.
* Manage and close incidents and service requests via the help‑desk ticketing system, owning through to resolution.
* Proactively replace end‑of‑life assets, including the disposal or recycling of the old device.
* Provide IT induction for new starters, ensuring they have the hardware and software required to perform in their role.
* Administer mobile devices via an MDM platform and SIM card connections.
* Maintain accurate asset inventory of IT hardware, including laptops, desktops, printers, networking hardware (switches, routers, access points), mobile phones, tablet devices, UPS and comms room air‑conditioning.
* Ensure changes are made in accordance with change‑management guidelines and policies.
* Support projects as required to deploy new technologies.
About you:
The successful candidate will have a good working knowledge of maintaining IT security, infrastructure and service standards, as well as technical knowledge of the Microsoft product base including client operating systems (Windows 10 and 11), Teams, Office 365 and Azure. You will have experience administering MDM platforms such as Endpoint Manager (Intune), be familiar with networking (wireless, LAN and WAN), and possess excellent interpersonal skills with a customer‑service focus and keen attention to detail essential for maintaining accurate inventory data and documentation. Experience supporting networked printers and proven troubleshooting skills for hardware and application support, as well as Active Directory/Azure AD understanding and administration experience, is required. It is highly advantageous to hold an ITIL V3/V4 foundation certificate and experience of service delivery frameworks.
What we offer:
* Generous holiday allowance of 25 days, with option to purchase additional holidays plus bank holidays.
* Huge discounts on all sorts of lovely food and award‑winning products through our staff shop.
* Discounts on cinema tickets, shopping and cashback on purchases through Sodexo.
* Recognition awards and incentives.
* Real career opportunities – being part of Sysco, the world’s leading foodservice business, opens a world of possibility.
Additional Information:
At Sysco GB everyone is welcome. We don’t want you to ‘fit our culture’; we want you to help define it and celebrate the unique talents of each colleague. We focus on who you are and your potential, not just your CV. As part of our values, we are committed to fostering a diverse and inclusive culture where everyone has a voice, is appreciated and has the same opportunities. We work hard to ensure that everyone feels part of our business, as we care for one another and connect the world through food and trusted partnerships. Our ultimate goal is to ensure that everyone belongs and thrives at Sysco GB and that we only thrive when everyone feels they belong. We’ll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, please speak to our resourcing team who will be happy to support you.
Location: Glasgow, Scotland, United Kingdom
Seniority level
* Associate
Employment type
* Full‑time
Job function
* Information Technology
Industries
* Food and Beverage Services
* Food and Beverage Manufacturing
* Wholesale Food and Beverage
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