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Overview
Due to continued growth, we have an exciting opportunity to join Loomis UK as a Small & Medium Enterprise (SME) Sales team member. Do you thrive in a fast-paced, customer-focused environment? Are you proactive, detail-oriented, and passionate about delivering exceptional service?
This is a great opportunity to develop within Loomis UK - a market leader in our industry. We are part of the Loomis Group, a worldwide security sector leader.
Hours, Salary & Location
* Hours: 40 hours per week
* Salary: £29,274 per annum
* Location: Remote (with occasional travel to most local office)
About the Company
Loomis UK is a cash handling company, helping manage the public flow of cash in society. From secure money safes to intelligent smart safes, cash in transit and cash processing, Loomis supports businesses throughout the UK with crucial cash and coin collection and delivery services, along with ATM management and replenishment service.
The Role
In this outbound role, you will manage new business prospects and support customer retention. Working alongside key teams in the branch network, you’ll seek to renew and improve local contracts, whilst using your knowledge of Loomis product portfolio to identify opportunities to upsell services. You’ll be responsible for all service, site, and contract terminations, ensuring all processes comply with policies and GDPR guidelines. As the first point of contact, you will assist customers looking to reduce or terminate services, providing expert guidance and care. You will provide insights to improve customer retention and maintain client satisfaction through analysis of termination trends.
Responsibilities
* Manage new business prospects and support customer retention
* Renew and improve local contracts in collaboration with the branch network
* Utilise product knowledge to identify upsell opportunities
* Handle service, site, and contract terminations in accordance with policies and GDPR
* Act as the first point of contact for customers seeking to reduce or terminate services
* Provide insights on termination trends to improve retention and satisfaction
Qualifications & Capabilities
* Customer-focused, confident communicator with experience managing contracts and compliance guidelines
* Experience in complaints handling with a proactive and empathetic mindset
* Tech-savvy, proficient with multiple communication channels (including live chat)
* Highly organized with the ability to meet time-sensitive deadlines
* Passion for delivering exceptional customer service and commitment to continuous learning
Security Criteria
* You must be able to pass criminal record, personal credit and ID checks
* You must have verifiable 5-year employment/unemployment/educational history
We Offer
* 5 weeks holiday per year (excluding bank holidays)
* Life Assurance
* Employee Assistance Programme (EAP)
* A safe and supportive culture
* MyRewards with 3000+ discounts
* Pension scheme
* Cycle to Work scheme
* Progression opportunities
Application
If customer service is at the heart of what you do and you want to join an organisation where you can grow and develop your career, apply today with your CV including a full job history. We look forward to receiving your application.
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Job Details
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Marketing Services
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