Account Manager (Commercial Insurance) – CII / ACII qualified
Portfolio servicing – no new-business targets
You must possess first-class technical knowledge across multiple UK commercial lines and hold the CII or ACII qualification.
Position details
* Location: Mayfair, London (office-based)
* Recruiter: Liberty Towers, acting on behalf of a progressive, technology-driven insurance broker
The organisation
Our client arranges comprehensive commercial insurance programmes for high-net-worth individuals and leading corporate clients. Celebrated for its client-centred culture and rapid growth, the firm pairs deep market expertise with cutting-edge digital tools to deliver outstanding risk management and personalisation.
The role
As Account Manager you will be the day-to-day guardian of an assigned portfolio, maintaining impeccable service standards and nurturing long-term relationships.
Key responsibilities
* Client service – answer everyday enquiries promptly and professionally, ensuring each interaction exceeds expectations.
* Policy administration – place new business, renewals and endorsements with pinpoint accuracy.
* Documentation – prepare and issue schedules, certificates, cover notes and invoices.
* Claims support – guide clients through the entire claims journey, liaising with insurers to secure swift, fair settlements.
* Risk assessment & placement – identify exposures and collaborate with underwriters to secure tailored solutions across property, liability, motor, cyber and more.
* Relationship management – build strong, positive links with clients, insurers and other stakeholders.
* Compliance – uphold FCA, Lloyd’s and internal standards at all times.
* Team support – provide reliable administrative assistance to senior account managers and directors.
What you’ll bring
* Proven success in an account-handling or similar broking role.
* Deep technical expertise across multiple UK commercial lines.
* CII or ACII qualification (essential).
* Superb written and verbal communication skills.
* Meticulous attention to detail and excellent organisational ability.
* Confidence with market software platforms and Microsoft 365.
What’s on offer
* Competitive salary commensurate with experience and qualifications.
* Comprehensive benefits – private medical cover, pension and more.
* Professional development – funded CPD and clear progression routes.
* Supportive culture – collaborative, forward-thinking environment where initiative is encouraged.
Liberty Towers acts as an Employment Agency for this vacancy. All applications are handled in the strictest confidence.