Application Support Engineer (API-Focused)
Salary: Up to £35, % Bonus
Location: Egham | Hybrid (2 days onsite)
Interview Process: Two stages
Looking to step up from 1st / 2nd line into a more analytical support role?
This is a great opportunity for a technically curious support engineer who enjoys digging into problems, working with APIs, and supporting customers on a modern SaaS platform.
You'll be joining a growing, forward-thinking SaaS company whose cloud-based technology underpins the delivery experiences of some of the UK's fastest-growing brands.
Application Support Engineer - The Role
As a Application Support Engineer, you'll act as a key escalation point for customer issues, with a strong focus on API support and investigation. You'll troubleshoot application behaviour, analyse data where required, and work closely with engineering and service teams to ensure a smooth customer experience.
This role is well suited to someone coming from a 1st or 2nd line background who wants to move away from pure volume ticket handling and into more technical, problem-solving support.
Application Support Engineer - Key Responsibilities
Provide high-quality technical support via ticketing systems, email, and phone
Investigate and troubleshoot API-related issues, integrations, and application behaviour
Analyse issues using logs, API responses, and application data
Use SQL queries to support investigations and validate data where required
Communicate clearly with customers, translating technical findings into plain English
Escalate defects and complex issues to development teams with clear technical detail
Help customers get the most value from the platform through guidance and support
Application Support Engineer - Skills & Experience
Experience in 1st or 2nd line Application / Technical Support
Strong customer support mindset with excellent communication skills
Experience supporting or troubleshooting APIs (REST, JSON, integrations, etc.)
Working knowledge of SQL and querying databases for investigation purposes
Comfortable working in ticket-driven, SLA-focused environments
Analytical, detail-oriented, and keen to understand how systems really work
ITIL knowledge or certification (desirable, not essential)
Application Support Engineer - What's on Offer
Salary up to £35,000
Hybrid working (2 days per week onsite)
Supportive, people-first culture
Opportunity to grow technically within a well-established SaaS business
Please note: Sponsorship is not available for this role.