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bcookie Used in order to detect spam and improve the website's security. Maximum Storage Duration: 1 year Type: HTTP Cookie
QuoteID Stores the ID of your quotation cart. Maximum Storage Duration: 14 days Type: HTTP Cookie
BIGipServer# Used to distribute traffic to the website on several servers in order to optimise response times. Maximum Storage Duration: Session Type: HTTP Cookie
AWSALB[x2] Registers which server-cluster is serving the visitor. This is used in context with load balancing, in order to optimize user experience. Maximum Storage Duration: 7 days Type: HTTP Cookie
AWSALBCORS[x2] Registers which server-cluster is serving the visitor. This is used in context with load balancing, in order to optimize user experience. Maximum Storage Duration: 7 days Type: HTTP Cookie
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.AspNetCore.Mvc.CookieTempDataProvider Preserves the visitor's session state across page requests. Maximum Storage Duration: Session Type: HTTP Cookie
UMB_SESSION Stores domain prefix to determine whether it holds https or http URL properties. Maximum Storage Duration: Session Type: HTTP Cookie
lidc Registers which server-cluster is serving the visitor. This is used in context with load balancing, in order to optimize user experience. Maximum Storage Duration: 1 day Type: HTTP Cookie
__lc_cid Necessary for the functionality of the website's chat-box function. Maximum Storage Duration: 400 days Type: HTTP Cookie
__lc_cst Necessary for the functionality of the website's chat-box function. Maximum Storage Duration: 400 days Type: HTTP Cookie
__oauth_redirect_detector Allows the website to recoqnise the visitor, in order to optimize the chat-box functionality. Maximum Storage Duration: 1 day Type: HTTP Cookie
chatEngaged Indicates whether the user has interacted with the website's chat-box, in order to determine whether they should be shown chat invites. Maximum Storage Duration: 14 days Type: HTTP Cookie
_livechat_has_visited Identifies the visitor across devices and visits, in order to optimize the chat-box function on the website. Maximum Storage Duration: Persistent Type: HTML Local Storage
ce_diff_time Used by Crazy Egg to offset time for analytics purposes. Maximum Storage Duration: 14 days Type: HTTP Cookie
ce_ip_address Used by Crazy Egg to store the user's IP address. Maximum Storage Duration: 14 days Type: HTTP Cookie
events/1/# Used by New Relic to monitor the performance of the page and page elements during user interaction. Maximum Storage Duration: 14 days Type: HTTP Cookie
_fbp[x2] Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers. Maximum Storage Duration: 3 months Type: HTTP Cookie
lastExternalReferrer Detects how the user reached the website by registering their last URL-address. Maximum Storage Duration: Persistent Type: HTML Local Storage
lastExternalReferrerTime Detects how the user reached the website by registering their last URL-address. Maximum Storage Duration: Persistent Type: HTML Local Storage
topicsLastReferenceTime Collects data on the user across websites - This data is used to make advertisement more relevant. Maximum Storage Duration: Persistent Type: HTML Local Storage
Maximum Storage Duration: Persistent Type: HTML Local Storage
Some of the data collected by this provider is for the purposes of personalization and measuring advertising effectiveness.
_ga[x2] Used to send data to Google Analytics about the visitor's device and behavior. Tracks the visitor across devices and marketing channels. Maximum Storage Duration: 25 months Type: HTTP Cookie
_ga_#[x3] Used to send data to Google Analytics about the visitor's device and behavior. Tracks the visitor across devices and marketing channels. Maximum Storage Duration: 25 months Type: HTTP Cookie
_gcl_au[x2] Used to measure the efficiency of the website’s advertisement efforts, by collecting data on the conversion rate of the website’s ads across multiple websites. Maximum Storage Duration: 3 months Type: HTTP Cookie
IDE Pending Maximum Storage Duration: 400 days Type: HTTP Cookie
NID Pending Maximum Storage Duration: 6 months Type: HTTP Cookie
pagead/1p-user-list/# Tracks if the user has shown interest in specific products or events across multiple websites and detects how the user navigates between sites. This is used for measurement of advertisement efforts and facilitates payment of referral-fees between websites. Maximum Storage Duration: Session Type: Pixel Tracker
_gcl_ls Tracks the conversion rate between the user and the advertisement banners on the website - This serves to optimise the relevance of the advertisements on the website. Maximum Storage Duration: Persistent Type: HTML Local Storage
li_sugr Collects data on user behaviour and interaction in order to optimize the website and make advertisement on the website more relevant. Maximum Storage Duration: 3 months Type: HTTP Cookie
wisepops_visitor[x3] Sets a unique ID for the visitor, that allows third party advertisers to target the visitor with relevant advertisement. This pairing service is provided by third party advertisement hubs, which facilitates real-time bidding for advertisers. Maximum Storage Duration: Session Type: HTTP Cookie
wisepops_session_id Sets a unique ID for the session. This allows the website to obtain data on visitor behaviour for statistical purposes. Maximum Storage Duration: Session Type: HTML Local Storage
wisepops_session_landing_url Stores visitors' navigation by registering landing pages - This allows the website to present relevant products and/or measure their advertisement efficiency on other websites. Maximum Storage Duration: Session Type: HTML Local Storage
Maximum Storage Duration: Session Type: HTML Local Storage
wisepops-pageview_id Determines when the visitor last visited the different subpages on the website, as well as sets a timestamp for when the session started. Maximum Storage Duration: Session Type: HTML Local Storage
#-# Used to track user’s interaction with embedded content. Maximum Storage Duration: Session Type: HTML Local Storage
__Secure-ROLLOUT_TOKEN Pending Maximum Storage Duration: 180 days Type: HTTP Cookie
iU5q-!O9@$ Registers a unique ID to keep statistics of what videos from YouTube the user has seen. Maximum Storage Duration: Session Type: HTML Local Storage
LAST_RESULT_ENTRY_KEY Used to track user’s interaction with embedded content. Maximum Storage Duration: Session Type: HTTP Cookie
LogsDatabaseV2:V#||LogsRequestsStore Used to track user’s interaction with embedded content. Maximum Storage Duration: Persistent Type: IndexedDB
nextId Used to track user’s interaction with embedded content. Maximum Storage Duration: Session Type: HTTP Cookie
remote_sid Necessary for the implementation and functionality of YouTube video-content on the website. Maximum Storage Duration: Session Type: HTTP Cookie
requests Used to track user’s interaction with embedded content. Maximum Storage Duration: Session Type: HTTP Cookie
ServiceWorkerLogsDatabase#SWHealthLog Necessary for the implementation and functionality of YouTube video-content on the website. Maximum Storage Duration: Persistent Type: IndexedDB
TESTCOOKIESENABLED Used to track user’s interaction with embedded content. Maximum Storage Duration: 1 day Type: HTTP Cookie
VISITOR_INFO1_LIVE Pending Maximum Storage Duration: 180 days Type: HTTP Cookie
YSC Pending Maximum Storage Duration: Session Type: HTTP Cookie
yt.innertube::nextId Registers a unique ID to keep statistics of what videos from YouTube the user has seen. Maximum Storage Duration: Persistent Type: HTML Local Storage
ytidb::LAST_RESULT_ENTRY_KEY Used to track user’s interaction with embedded content. Maximum Storage Duration: Persistent Type: HTML Local Storage
YtIdbMeta#databases Used to track user’s interaction with embedded content. Maximum Storage Duration: Persistent Type: IndexedDB
yt-remote-cast-available Stores the user's video player preferences using embedded YouTube video Maximum Storage Duration: Session Type: HTML Local Storage
yt-remote-cast-installed Stores the user's video player preferences using embedded YouTube video Maximum Storage Duration: Session Type: HTML Local Storage
yt-remote-connected-devices Stores the user's video player preferences using embedded YouTube video Maximum Storage Duration: Persistent Type: HTML Local Storage
yt-remote-device-id Stores the user's video player preferences using embedded YouTube video Maximum Storage Duration: Persistent Type: HTML Local Storage
yt-remote-fast-check-period Stores the user's video player preferences using embedded YouTube video Maximum Storage Duration: Session Type: HTML Local Storage
yt-remote-session-app Stores the user's video player preferences using embedded YouTube video Maximum Storage Duration: Session Type: HTML Local Storage
yt-remote-session-name Stores the user's video player preferences using embedded YouTube video Maximum Storage Duration: Session Type: HTML Local Storage
_mkto_trk Contains data on visitor behaviour and website interaction. This is used in context with the email marketing service Marketo.com, which allows the website to target visitors via email. Maximum Storage Duration: 14 days Type: HTTP Cookie
ads/ga-audiences Used by Google AdWords to re-engage visitors that are likely to convert to customers based on the visitor's online behaviour across websites. Maximum Storage Duration: 14 days Type: HTTP Cookie
gwcc Enables Google Website Call Conversions - This registers if the visitor has clicked on call within the "contact us" sub-page. This information is used for statistics and marketing purposes. Maximum Storage Duration: 14 days Type: HTTP Cookie
m Tracking pixel used by South Korean Company, Naver Analytics to track website engagement Maximum Storage Duration: 14 days Type: HTTP Cookie
NWB Used by South Korean Company, Naver Analytics for web analytics that tracks and reports website traffic Maximum Storage Duration: 14 days Type: HTTP Cookie
NWB_LEGACY Used by South Korean Company, Naver Analytics for web analytics that tracks and reports website traffic Maximum Storage Duration: 14 days Type: HTTP Cookie
pagead/1p-user-list/# Tracking pixel used by Google analytics to track website engagement Maximum Storage Duration: 14 days Type: HTTP Cookie
tr Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers. Maximum Storage Duration: 14 days Type: HTTP Cookie
wcs_bt Used by South Korean Company, Naver Analytics for cross site web analytics Maximum Storage Duration: 14 days Type: HTTP Cookie
Maximum Storage Duration: Persistent Type: HTML Local Storage
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4 AWSALB[x2] Registers which server-cluster is serving the visitor. This is used in context with load balancing, in order to optimize user experience. Maximum Storage Duration: 7 days Type: HTTP Cookie AWSALBCORS[x2] Registers which server-cluster is serving the visitor. This is used in context with load balancing, in order to optimize user experience. Maximum Storage Duration: 7 days Type: HTTP Cookie
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o LinkedIn 1 Learn more about this provider lidc Registers which server-cluster is serving the visitor. This is used in context with load balancing, in order to optimize user experience. Maximum Storage Duration: 1 day Type: HTTP Cookie
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o Livechat 1 Learn more about this provider _livechat_has_visited Identifies the visitor across devices and visits, in order to optimize the chat-box function on the website. Maximum Storage Duration: Persistent Type: HTML Local Storage
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o Meta Platforms, Inc. 5 Learn more about this provider _fbp[x2] Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers. Maximum Storage Duration: 3 months Type: HTTP Cookie lastExternalReferrer Detects how the user reached the website by registering their last URL-address. Maximum Storage Duration: Persistent Type: HTML Local Storage lastExternalReferrerTime Detects how the user reached the website by registering their last URL-address. Maximum Storage Duration: Persistent Type: HTML Local Storage topicsLastReferenceTime Collects data on the user across websites - This data is used to make advertisement more relevant. Maximum Storage Duration: Persistent Type: HTML Local Storage
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_ga[x2] Used to send data to Google Analytics about the visitor's device and behavior. Tracks the visitor across devices and marketing channels. Maximum Storage Duration: 25 months Type: HTTP Cookie _ga_#[x3] Used to send data to Google Analytics about the visitor's device and behavior. Tracks the visitor across devices and marketing channels. Maximum Storage Duration: 25 months Type: HTTP Cookie _gcl_au[x2] Used to measure the efficiency of the website’s advertisement efforts, by collecting data on the conversion rate of the website’s ads across multiple websites. Maximum Storage Duration: 3 months Type: HTTP Cookie IDE Pending Maximum Storage Duration: 400 days Type: HTTP Cookie NID Pending Maximum Storage Duration: 6 months Type: HTTP Cookie pagead/1p-user-list/# Tracks if the user has shown interest in specific products or events across multiple websites and detects how the user navigates between sites. This is used for measurement of advertisement efforts and facilitates payment of referral-fees between websites. Maximum Storage Duration: Session Type: Pixel Tracker _gcl_ls Tracks the conversion rate between the user and the advertisement banners on the website - This serves to optimise the relevance of the advertisements on the website. Maximum Storage Duration: Persistent Type: HTML Local Storage
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o YouTube 22 Learn more about this provider #-# Used to track user’s interaction with embedded content. Maximum Storage Duration: Session Type: HTML Local Storage __Secure-ROLLOUT_TOKEN Pending Maximum Storage Duration: 180 days Type: HTTP Cookie iU5q-!O9@$ Registers a unique ID to keep statistics of what videos from YouTube the user has seen. Maximum Storage Duration: Session Type: HTML Local Storage LAST_RESULT_ENTRY_KEY Used to track user’s interaction with embedded content. Maximum Storage Duration: Session Type: HTTP Cookie LogsDatabaseV2:V#||LogsRequestsStore Used to track user’s interaction with embedded content. Maximum Storage Duration: Persistent Type: IndexedDB nextId Used to track user’s interaction with embedded content. Maximum Storage Duration: Session Type: HTTP Cookie remote_sid Necessary for the implementation and functionality of YouTube video-content on the website. Maximum Storage Duration: Session Type: HTTP Cookie requests Used to track user’s interaction with embedded content. Maximum Storage Duration: Session Type: HTTP Cookie ServiceWorkerLogsDatabase#SWHealthLog Necessary for the implementation and functionality of YouTube video-content on the website. Maximum Storage Duration: Persistent Type: IndexedDB TESTCOOKIESENABLED Used to track user’s interaction with embedded content. Maximum Storage Duration: 1 day Type: HTTP Cookie VISITOR_INFO1_LIVE Pending Maximum Storage Duration: 180 days Type: HTTP Cookie YSC Pending Maximum Storage Duration: Session Type: HTTP Cookie yt.innertube::nextId Registers a unique ID to keep statistics of what videos from YouTube the user has seen. Maximum Storage Duration: Persistent Type: HTML Local Storage ytidb::LAST_RESULT_ENTRY_KEY Used to track user’s interaction with embedded content. Maximum Storage Duration: Persistent Type: HTML Local Storage YtIdbMeta#databases Used to track user’s interaction with embedded content. Maximum Storage Duration: Persistent Type: IndexedDB yt-remote-cast-available Stores the user's video player preferences using embedded YouTube video Maximum Storage Duration: Session Type: HTML Local Storage yt-remote-cast-installed Stores the user's video player preferences using embedded YouTube video Maximum Storage Duration: Session Type: HTML Local Storage yt-remote-connected-devices Stores the user's video player preferences using embedded YouTube video Maximum Storage Duration: Persistent Type: HTML Local Storage yt-remote-device-id Stores the user's video player preferences using embedded YouTube video Maximum Storage Duration: Persistent Type: HTML Local Storage yt-remote-fast-check-period Stores the user's video player preferences using embedded YouTube video Maximum Storage Duration: Session Type: HTML Local Storage yt-remote-session-app Stores the user's video player preferences using embedded YouTube video Maximum Storage Duration: Session Type: HTML Local Storage yt-remote-session-name Stores the user's video player preferences using embedded YouTube video Maximum Storage Duration: Session Type: HTML Local Storage
o edmundoptics.com.au 10 _gaexp This cookie is used by Google Analytics to determine if the visitor is involved in their marketing experiments. Maximum Storage Duration: 14 days Type: HTTP Cookie _mkto_trk Contains data on visitor behaviour and website interaction. This is used in context with the email marketing service Marketo.com, which allows the website to target visitors via email. Maximum Storage Duration: 14 days Type: HTTP Cookie ads/ga-audiences Used by Google AdWords to re-engage visitors that are likely to convert to customers based on the visitor's online behaviour across websites. Maximum Storage Duration: 14 days Type: HTTP Cookie gwcc Enables Google Website Call Conversions - This registers if the visitor has clicked on call within the "contact us" sub-page. This information is used for statistics and marketing purposes. Maximum Storage Duration: 14 days Type: HTTP Cookie m Tracking pixel used by South Korean Company, Naver Analytics to track website engagement Maximum Storage Duration: 14 days Type: HTTP Cookie NWB Used by South Korean Company, Naver Analytics for web analytics that tracks and reports website traffic Maximum Storage Duration: 14 days Type: HTTP Cookie NWB_LEGACY Used by South Korean Company, Naver Analytics for web analytics that tracks and reports website traffic Maximum Storage Duration: 14 days Type: HTTP Cookie pagead/1p-user-list/# Tracking pixel used by Google analytics to track website engagement Maximum Storage Duration: 14 days Type: HTTP Cookie tr Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers. Maximum Storage Duration: 14 days Type: HTTP Cookie wcs_bt Used by South Korean Company, Naver Analytics for cross site web analytics Maximum Storage Duration: 14 days Type: HTTP Cookie
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Cookies are small text files that can be used by websites to make a user's experience more efficient.
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About Us: Servicing Our Customers through Specialized Solutions / Edmund Optics Careers / European Jobs /Product Support Manager EMEA (f/m/d)
Product Support Manager EMEA (f/m/d)
Mainz, Germany
Edmund Optics is a leading manufacturer and supplier of optics, imaging, and photonics technology. Edmund Optics` state-of-the-art manufacturing capabilities combined with its global distribution network has earned it the position as being one of the largest supplier of off-the-shelf optical components and a trusted partner when it comes to customized solutions. Supporting numerous markets around the globe, including advanced diagnostics, semiconductor & electronics, machine vision, automation, and R&D; Edmund Optics products are used in a variety of applications ranging from DNA sequencing to retinal eye scanning to high-speed factory automation.
Edmund Optics Europe, a US owned-group consisting of Edmund Optics subsidiaries in Germany, UK, Netherlands and France, is responsible for sales, marketing, distribution, engineering and application support for a wide product range throughout Europe, the Middle East and Africa. Europe is one of the main growth markets for Edmund Optics globally, leading to a rapidly expanding and developing local team.
To accelerate our success and growth within the European Market, Edmund Optics GmbH is looking for a
Product Support Manager EMEA (f/m/d)
Highly competent and skilled, the Product Support Manager EMEA is responsible for managing the Product Support Team (the Sales & Applications Engineers) with the aim to maximize the level of service offered to Edmund Optics’ customers regarding products and applications. Responsibilities include team structuring for operational effectiveness, day to day team management, increasing regional customer satisfaction for technical and applications support activities.
Essential Functions:
* Manage and develop the Product Support Team with the objective of customer satisfaction, revenue growth, high productivity and individual accountability
* Efficiently schedule Sales & Applications Engineers (product to provide adequate phone, email, and chat coverage)
* Assist the Product Support Team with complex technical inquiries as needed, involve Solutions Engineers for technical issues and Regional Sales Managers when significant new opportunities are identified
* Work towards continuous improvement of sales process and customers’ journey with Edmund Optics, develop, promote, and execute a long-term strategy for continuous improvement
* Define and track key performance indicators (KPIs) and report them to the appropriate stakeholders
* Participate in tradeshows and conferences
* Interface with marketing to provide customer feedback and identify customer support needs to ensure EO’s service leadership
Qualifications:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Your profile:
* Degree in engineering, physics, mathematics, or hard science
* Minimum of three (3) years’ experience in technical sales and/or product support
* Proficiency in key optical engineering and physics concepts/optics industry experience preferred
* Knowledge of company products, applications, capabilities and sourcing possibilities
* Knowledgeable about sales and support processes
* Proven leadership ability to manage people, build highly effective, diverse teams and create positive working atmosphere
* Fluent in English, additional language skills preferred
* Strong organization skills
* Able to identify key objectives, set goals, and execute plans
* Excellent communication and presentation skills, both written and verbal
* Travel willingness (occasional visits of tradeshows and other Edmund Optics sites)
What we offer:
A versatile and challenging position alongside a highly competitive employment package within our dynamic and successful corporation in a growing and future-proof industry. You will have the opportunity to work with highly motivated, self-driven and open-minded people with a great team spirit.
Edmund Optics provides a range of employee benefits alongside the salary package including:
* Company pension scheme
* Group accident insurance
* Mobile working opportunity
* Extensive training and development offer
* Subsidized gym membership
* Jobbike
* Company events
* ...and a lot more!
This office-based position can be located in Mainz (Germany), York (UK) or Lyon (France), depending on the candidate's preference.
Please send any applications to [emailprotected] .
Contact Information
Agnes Helsper Edmund Optics GmbH [emailprotected] Sales & Expert Advice
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