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Customer service advisor - utilities

Bury
Greenbean
Customer service advisor
Posted: 4h ago
Offer description

Job Description

Are you an organised, detail-oriented professional with a passion for the energy sector? Do you thrive in a dynamic environment where problem-solving and stakeholder management are key? If so, this could be the perfect role for you!


You’ll receive a starting salary of £27,000 + bonus + benefits and the opportunity to develop your career!


Why Join Us? We offer a range of benefits to support your wellbeing and professional growth:

* 25 days of annual leave (plus bank holidays)
* Annual bonus scheme
* Flexible working hours
* Free onsite parking
* Wellbeing support
* Access to an onsite gym
* Exciting social and team-building events
* The Role We are looking for a dedicated Metering Administrator to oversee and manage metering operations, working closely with various stakeholders to ensure efficient service delivery. This role requires strong organisational skills, problem-solving abilities, and the capacity to manage industry processes and projects effectively.


Key Responsibilities:

o Oversee the installation, exchange, removal, and updates of metering data to maintain accuracy
o Ensure stakeholder information is up to date and that appointments are properly managed
o Identify and resolve meter discrepancies efficiently
o Handle and resolve industry meter reading rejections
o Communicate with customers, metering partners, reading agencies, and other industry professionals to address queries
o Support AMR and Smart meter rollout initiatives
o Ensure meter readings are obtained and submitted within set deadlines
o Process industry file flows to ensure accurate supply point data
o Provide regular and ad-hoc reports as required
* Desired Personal Attributes:

o Excellent verbal and written communication skills
o Strong organisational and prioritisation skills in a fast-paced environment
o Exceptional attention to detail and accuracy
o A proactive approach to problem-solving and process improvement
o Adaptable and flexible, with a willingness to support other areas as needed
o Strong interpersonal skills with the ability to influence and build relationships
* Advantageous Skills:

o Proficiency in MS Office, particularly MS Excel
o Experience within an energy sector operations function
o Advanced Excel skills
o Previous experience working with metering agents or third-party industry service providers


If you are interested in this new position, click 'apply now’ and a member of our team will be in touch!

Job Type: Full-time

Pay: From £27,000.00 per year

Benefits:


o Company pension


Schedule:


o Day shift
o Monday to Friday


Work Location: In person

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