Overview
Are you someone who thrives on delivering exceptional customer service while balancing cost effectiveness? Do you love coordinating several stakeholders and communicating effectively to ensure proactive management of claims? Due to continued growth, we’re looking for a Desk based Loss Adjuster to join our specialist team. This is more than just a desk-based role—it's a chance to make a real difference to people’s lives when they need it most.
Responsibilities
* As a Desk based Loss Adjuster, you’ll be at the heart of our response to building-related damage caused by escape of water, fire, flood, or impact, etc., acting as claim owner for customers and suppliers.
* You’ll manage household claims up to £50,000, taking full ownership from instruction through to settlement.
* Interpret scope of works, building pathology, and coordinate multiple stakeholders to deliver timely, high-quality outcomes.
* Work as part of a close-knit, virtual team supported by field-based colleagues and a trusted supplier network.
What Youll Bring
* A passion for helping people and solving problems
* A proactive, solution-focused mindset
* The confidence to make decisions and stand by them
* A collaborative approach and willingness to share knowledge within a team
* A desire to grow your technical expertise and contribute to a high-performing team
What Youll Get For This Role
* Starting salary £34,000 - £45,000 (dependent on skills, experience, and location)
* Bonus opportunity - 8% of annual salary; actual amount depends on performance
* Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in
* 29 days holidays plus bank holidays, with options to buy or sell up to 5 days
* Make your money go further—up to 40% discount on Aviva products and other retailer discounts
* Up to £1,200 of free Aviva shares per year through our Matching Share Plan and Save As You Earn scheme
* Supportive policies including parental and carers leave
* Flexible benefits to suit you, including cycle to work
* 3 paid volunteering days and opportunities to be part of Aviva Communities
* Wellbeing support and tools
Aviva Is For Everyone
We’re inclusive and welcome applications from all backgrounds and experiences. If you’re excited but don’t tick every box, we still encourage you to apply. We also consider all forms of flexible working, including part-time and job shares. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working, spending around 50% of their time in our offices each week.
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