Job Description
ABOUT MAX MARA FASHION GROUP
Max Mara Fashion Group is recognized throughout the world as the precursor of
modern pret-à-porter fashion. The Company was founded in 1951 with the aim of
offering “haute de gamme” feminine clothing, produced according to excellent
industrial processes. Passion, commitment and tradition have created a unique
fashion style.
We are currently seeking a Store Manager for the new Marella store in the Harrods for a full-time permanent position.
OBJECTIVES
* Coordination and management of all activities related to the assigned store
* Ensuring that the business objectives are met, including brand image, customer service satisfaction, brand identity and corporate standards required
* Ensuring that business budgets are met, maximising all resources available
KEY RESPONSIBILITIES
* Guarantee qualitative and quantitative staff and personal goals achievement, alongside the objectives set by the retail director
* Develop the database and implement CRM activities under Brand guidelines and by using the given tools ( iPad, Mobile, etc )
* Develop and consolidate the Client database
* Train and manage the staff, assigning individual targets, tasks and objectives to reach in accordance with the business goals
* Act as point of contact between personal and work related matters / contracts
* Guarantee high visual standards in stores, for products, and sales representatives, in alignment with the brand's standard requirements
* Planning and developing the staff's product, clientele and sales knowledge by optimising the available tools and the company's methods of training
* Managing the product in accordance with the guidelines of product rotation, visual merchandising, considering the assigned business objectives
* Gathering and analysing data, and providing feedback to headquarters
* Managing product requests from the assigned store door, optimising its stock level
* Analyse selling reports and business performance
* Guarantee all assigned resources are constantly representing the brand
* Selling according to the needs of the store and the management priority
KEY COMPETENCIES
* Strategic thinking
* Strong communication skills
* Attention to detail
* Leadership
* Human resource management
* Ability to manage own time / tasks
* Understanding priorities
* Ability to manage staff and self during busy times
* Sense of style
* Strong interpersonal skills
* Negotiation
* Networking
SOFT SKILLS
* Passion for fashion
* Membership
* Teamwork
* Entrepreneurial Skills
* International skills