We exist to create unforgettable experiences for every guest, every time. Whether it’s securing an exciting new event, building trusted client relationships, or leading a passionate sales team, we take pride in the moments we help create. At the core of everything we do are our REACH People Values : Respect – We treat every guest and colleague with kindness and dignity. Excellence – We go the extra mile in pursuit of outstanding service. Accountability – We take ownership of our actions and follow through on our promises. Cooperation – We work together as one team to deliver the best experience. Honesty – We act with integrity and transparency at all times. How We Do It We believe in teamwork, positivity, and a passion for great service. We empower our people to bring their whole selves to work and treat every interaction with care and respect. The Role The Night Porter is a crucial role that assists our Night Manager / Assistant Night Manager in running the night shifts smoothly at the hotel. As a Night Porter, you will greet our guests, carry luggage, guide them to their rooms, deliver in-room amenities, and provide room service, among The tasks and Responsibilities When our guests sleep in their beds, the Nights Porter keeps the hotel running like clockwork. Greeting guests and creating a welcoming and memorable arrival/check-out experience. Resolving guest concerns - you will be fully empowered to make decisions whilst dealing with guests and are expected to take full ownership of the feedback to ensure every guest leaves the hotel happy. Ensuring the security of the hotel throughout the night, including regular fire checks. Providing drinks and room service to resident guests after hours. Cleaning and preparing hotel public areas throughout the night. Covering general reception duties as required, including guest check-in, check-out, answering the telephone, and night audit procedures. Ensuring hotel health & safety procedures are maintained and overseeing emergency response and evacuation procedures as required. Assisting with the preparation and setting up of hotel meetings and event spaces as and when necessary. First responder in the event of a fire alarm. Recording any maintenance issues onto our Alice App and communicating across other departments. Completing handover to day shift prior to leaving in the morning Other duties can be assigned within the scope of the role. What are we looking for from you You love to work at night. Customer service experience. Knowledge of PMS (desirable). A positive attitude and someone who makes our guests smile. A great team player who works well with others. Ability to communicate in English, verbally and in writing. Basic computer skills. Ability to work shifts, weekends, and bank holidays. The Perks Generous recommend a friend scheme Access to discounts and cashback through a huge range of retailers and service providers via our online benefits portal Access to a 24/7 Employee Assistance Program Discounts on the hotel food & beverage Recognition incentives Team Member Events Complimentary meal on duty in the Team Member canteen Parking for cars, mopeds, scooters and bicycles About Formby Hall Located in 200 acres of lush green landscape, Formby Hall Golf Resort & Spa offers luxury accommodation, championship golf courses, award-winning spa facilities, and exceptional events spaces. We pride ourselves on delivering first-class experiences for every guest, every time. Equal Opportunities We welcome applications from all backgrounds and are committed to ensuring equal opportunities for all. Right to Work Applicants must have the right to live and work in the UK in accordance with the Asylum and Immigration Act 1996.