Contact Centre Manager
Salary 40k
Commission up to £1000 per month
OTE of £52k
This is an exciting opportunity for the right individual to join our team on our GI (General Insurance) department.
Responsible for between 30 and 50 FTE + management team, you will spearhead a blend of both outbound Lead gen agents and experienced sales advisors, this will be on a 2-1 basis (two lead gen agents to every sales advisor)
Responsibilities: -
Responsible for all aspects of the day to day running of the contact centre including :-
* Conducting Monthly 1-2-1s sessions with the management team (x2 at present)
* Overseeing the delivery of staff health checks and monthly 1-2-1 sessions
* Conducting coach the coach sessions
* Completing call calibration sessions
* Working with key stakeholders to ensure compliance scores are being delivered.
* Creating succession plans in order to give opportunities across the department.
* Responsible for the delivery of all operational sales targets including Leads/Sales and conversion.
* Managing behaviours and thus maintaining a professional department in line with HR processes.
* Ability to motivate via various initiatives keeping a fresh approach.
* Proficient in Microsoft packages such as Excel etc
* Understanding although in-depth knowledge not essential of dialler management systems
* Competent in working on CRM systems.
* Reporting directly to both Head of Sales and Operational Director
This is a fully hands on role presenting a fantastic opportunity for the right candidate, giving the opportunity to own and develop to their own department forward
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