Overall Purpose of the Role
To provide advice and guidance to client staff and line management on transactional HR issues including policies, procedures, and employee relations matters, by telephony, email, and post.
To undertake workplace investigations and to provide an HR service on a wide variety of HR related initiatives as required.
Key Responsibilities are:
* To provide advice and guidance on all HR related matters by telephony, email, and post, as and when required, and to ensure that all SLAs, including SSC wide SLAs are achieved.
* To provide HR and Employee Relations case management services in accordance with relevant legislation, current client policies and procedures, Cases and Precedents databases and best practice.
* To undertake workplace investigations on disciplinary, grievance and dignity at work complaints, to frame and agree Terms of Reference, and to agree and meet report submission dates.
* To demonstrate sensitivity to the client and provide a proactive structured approach to all case investigation activities, through to the documentation and presentation of reports and case closure.
* To seek and take direction from client HR where appropriate and follow case escalation procedures in accordance with any agreed protocol.
* To contribute to the development of the Cases and Precedents databases as appropriate.
* To regularly report on case workload progress to the relevant Manager and escalate service management issues as appropriate.
* To be responsible for the quality and timeliness of case management support delivered in relation to Equal Opportunities, Discipline and Grievance, Employment Tribunals, Performance Management Appeals and complaints to external bodies, including but not limited to, background briefs, discovery, further particulars and any other support required to ensure service excellence.
* To provide support and to lead when appropriate on a range of HR initiatives within the post holder's sphere of knowledge and experience, to a variety of client organisations.
* Supervise work of others as required.
* To participate in training and mentoring activities, ongoing coaching, CPD and agreeing personal objectives.
Other tasks may be assigned to the role over time based on business need within HR Services and following consultation with the post holder.
Personnel Specification
Qualifications/ Professional Training
Essential
* Attained Level 5 Associate Membership of CIPD, However candidates with a minimum of 5 years relevant experience in HR Advisory may be considered with a minimum qualification of CIPD level 3.
Desirable
* Educated to 3rd level in a relevant discipline e.g., Business Administration, Human Resource Management.
Skills and Experience
Essential:
* A minimum of 2 years' experience in a HR advisory role.
* Experience of providing professional HR advice and guidance on Employee Relations matters.
* Demonstrable knowledge of employment law and best practice HR.
* Practical and demonstrable experience of taking a lead in investigating cases covering discipline, dignity at work or grievances.
Desirable:
* Tribunal and court experience
* Experience of collaborating with multiple clients, in Public, Private and Voluntary sectors of the economy.
* Experience in the use of Integrated HR systems
* Staff supervision experience
* System records management
* Knowledge management systems
* Experience in Job Evaluation, Workplace Investigations, HR review / Auditing, Change Management and Organisational Design
* Experience of design and delivery of L&D initiatives
* Strategic HR experience
Competencies:
* Managing Performance
* Team working
* Customer focus
* Effective Communication
* Respect for others
* Planning and organising
Some benefits of working for us:
* Competitive Salary.
* Company matched pension scheme.
* Life assurance.
* 23 Days holiday rising to 25 after 2 years and 27 after 5 years.
* Opportunity to purchase additional leave.
* 15 weeks fully paid maternity, adoption, and shared parental leave
* 2 weeks paid paternity leave
* Generous Company sick pay scheme
* Opportunity to take a paid day out of the office, volunteering for a charity close to your heart.
* Service awards.
* Recognition awards.
* External training and professional academic financial support opportunities.
* On-site subsidised canteen
* Locked bicycle shelter
* On-site showers
* Access to 24-hour Employee Assistance program
· Voluntary benefits:
* discounts on retail and socialising e.g. discounted gift cards/cashback.
* Health and wellbeing e.g. dental insurance/health screening
* Travel and technology e.g. Travel discounts at home/abroad
Conexia is an Equal Opportunities Employer
We welcome applications from all individuals regardless of age, gender, disability, race, religion or belief, sexual orientation, or socio-economic background. We are committed to creating an inclusive environment for all employees.
This role will require you to undertake security vetting to CTC level.
Job Types: Full-time, Permanent
Pay: Up to £35,000.00 per year
Benefits:
* Additional leave
* Canteen
* Casual dress
* Company pension
* Employee discount
* Enhanced maternity leave
* Enhanced paternity leave
* Paid volunteer time
* Sick pay
Work Location: In person