JLL is seeking an experienced Technical Supervisor to join our Central London team on a prestigious site.
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Team Leadership & Management
Supervise, coordinate and lead the site-based engineering team to deliver services per contractual SOW requirements
Conduct performance appraisals for direct reports and set clear individual objectives
Maintain minimum staffing levels and arrange shift coverage as needed, including out-of-hours support
Promote "Safety First" culture ensuring adherence to JLL Cardinal Rules of Safety
Deliver monthly toolbox talks and safety awareness programs to keep workforce updated
System Operations & Technical Management
Operate all facility systems competently and efficiently, making improvement recommendations
Control all MEP assets and building systems operations in compliance with statutory regulations
Monitor CAFM systems within SLA/KPI requirements
Ensure technical and legislative updates are communicated and implemented by the engineering team
Compliance & Risk Management
Conduct regular supervisory health and safety inspections and logbook audits
Handle critical incident reporting, near-miss documentation, and after-action reviews
Carry out site supervisory visits to ensure work quality meets required standards
Review RAMS, competencies and permits sourced by the admin team
Client & Stakeholder Relations
Serve as primary contact for engineering matters with site teams
Attend and deliver weekly operations meetings in a professional manner
Take ownership of client needs and maintain good customer communications
Build stable relationships through proactive engagement
Performance Management & Reporting
Prepare information for monthly engineering reports
Ensure contract efficiently meets all SLA and KPI requirements
Escalate critical equipment issues immediately to Technical Manager and Account Manager with recommendations
Vendor & Supply Chain Management
Ensure specialist vendor visits are properly prepared and approved by site management
Review technical quotes before submission for approval
Source quotes and organize works under Technical Manager threshold
Manage critical spares inventory including stock registers and monthly audits
Emergency Response & Flexibility
Participate in site escalation processes including on-call emergency response
Work flexible schedules including extended/non-standard xsngvjr hours as needed
Serve as first point of contact for helpdesk and allocation desk for resource/technical issues
Provide written incident reports and prepare basis for remedial work quotes
Experience Background:
5-10 years' field experience in facilities or construction management
Progression from technical/supervisory roles into project management
Track record in high-end commercial, corporate, or events environments
Experience executing work with minimal disruption to premium operations
Key Attributes:
Autonomous delivery capability in pressured environments
Client-facing professionalism representing JLL's brand
Discretion in high-profile commercial settings
Ability to balance technical delivery with relationship management
Understanding of sophisticated client expectations