Internal Sales Manager
About the Role
We are seeking a motivated and customer-focused Sales Manager to join our clients team in a fast-paced hydraulics company.
This is a hands-on role that combines counter sales, telephone/email support, and account management. You will be responsible for handling customer enquiries, providing expert advice on hydraulic components and solutions, and building lasting relationships with clients to drive long-term business growth.
Key Responsibilities
·Manage incoming sales enquiries via phone, email, and in-person
·Provide excellent service to walk-in and trade counter customers
·Prepare and issue accurate quotes (phone, email, and face-to-face)
·Build and maintain strong, long-term customer relationships
·Manage and grow an assigned portfolio of customer accounts
·Advise customers on the most suitable hydraulic components and system solutions
·Identify parts and respond to technical product queries
·Liaise with suppliers to source products and secure competitive pricing when required
·Negotiate pricing while protecting healthy profit margins
·Keep accurate records and update the internal CRM/system
·Work collaboratively with the wider team to support day-to-day operations
Skills & Experience Required
·Previous experience in a sales role (internal sales or trade counter experience is highly desirable)
·Basic understanding of hydraulic components (or a strong willingness to learn quickly)
·Excellent communication and customer service skills
·Proven ability to build and maintain long-term customer relationships
·Confidence in handling technical enquiries (training will be provided)
·Good commercial awareness, including pricing and margin management
·Strong organisational skills with excellent attention to detail
·Ability to thrive in a fast-paced, busy environment
Personal Attributes
·Positive, upbeat, and self-motivated attitude
·Genuine enthusiasm for learning and developing technical product knowledge
·Strong team player with a hands-on, proactive approach
·Ability to work well under pressure
·Solution-oriented mindset with a focus on results
·Passion for delivering excellent customer service and contributing to business success
To apply, please send a copy of your CV and a covering letter to alex. drury @ nmsrecruit. com or, alternatively, submit your application via the link below.
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