Job Description
This role is essential in providing frontline advice and support to students within the Department of Student Wellbeing. You will collaborate with Assistant Disability Advisors and the Student Wellbeing Administrator to ensure a friendly, efficient, and helpful service. Your responsibilities will include administrative tasks, database management, and direct support for students to enhance their learning experience.
Key Duties and Responsibilities
1. Deliver high-quality customer service and advice (face-to-face, phone, email) at the Student Wellbeing Centre reception, ensuring a welcoming, fair, and respectful environment.
2. Manage financial processes such as invoicing, purchase orders, credit card control, and payments for the Disability Service. Update relevant data on spreadsheets and systems.
3. Contact students who have disclosed disabilities, provide information, and arrange appointments with advisors. Assist in developing data reporting systems.
4. Conduct initial assessments for students with dyslexia and administer online dyslexia tests.
5. Record all student interactions in the Customer Relationship Management system and generate reports to ensure excellent service delivery.
6. Provide frontline advice and administrative support for Student Counselling and Student Experience sections when needed.
7. Support students in accessing academic activities like lectures, tutorials, and labs.
8. Engage in ongoing professional development and undertake additional tasks as assigned by the Student Wellbeing Team.
Qualifications and Experience
* Good educational background with strong spoken and written English skills.
* Experience in responding to inquiries, providing advice, and guiding individuals effectively.
* Experience working in frontline services, assessing responses, and handling sensitive information.
* Proficiency in IT, including Microsoft Office and finance systems.
* Experience in administrative tasks and implementing new processes.
* Ability to work collaboratively within a team.
* Excellent communication, interpersonal skills, and a professional, customer-focused approach.
* Skills in managing distressed or challenging customers.
* Understanding of issues affecting students, especially those with disabilities or mental health challenges.
* Ability to handle large data volumes efficiently.
* Strong organizational, communication, and networking skills.
About Our Team
The position is within the Disability Team, part of the broader Student Wellbeing team, collaborating with Counselling, Student Experience, and Chaplaincy colleagues. The team aims to support students throughout their academic journey, from enrollment to graduation, by providing advice, information, and overcoming learning barriers.
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