Overview
Safe Haven Team Lead role with Teesside Mind, supporting Redcar Safe Haven, a community-based crisis support service operating during evenings and weekends. The service provides a non-clinical, welcoming environment for individuals in mental health crisis, staffed by a multidisciplinary team including mental health practitioners and peer workers.
Job Responsibilities
* Oversee the day-to-day operation of the Safe Haven during your shift, including opening and closing procedures.
* Coordinate referrals and enquiries, ensuring timely and appropriate responses.
* Provide leadership and supervision to the team on shift, offering guidance, coaching, and support.
* Deliver direct support to individuals in severe distress or crisis using trauma-informed, person-centred approaches.
* Ensure the environment remains safe, calm, and welcoming.
* Maintain accurate and high-quality record keeping and ensure compliance with service protocols.
* Support the recruitment, induction, and ongoing development of staff.
* Monitor team performance, conduct observations, and provide constructive feedback.
* Promote involvement of people with lived experience, encouraging feedback and participation in service development.
* Uphold equity and inclusion, ensuring access for marginalised groups and reducing stigma.
* Manage safeguarding concerns and incidents per organisational policies.
* Support compliance with health and safety, safety planning, and information governance requirements.
* Support the Manager in implementing service strategy and maintaining quality standards.
Person Specification
Essential Skills & Competencies
* Strong leadership and team coordination skills to guide staff and volunteers during shifts
* Excellent communication and interpersonal skills; able to respond calmly in high-pressure situations
* Experience in managing referrals, coordinating support, and maintaining accurate records
* Ability to assess risk, respond to safeguarding concerns, and uphold service standards
* Ability to provide constructive feedback, conduct observations, and support staff development
Experience & Qualifications
* Graduate level qualification or equivalent experience in a relevant area
* Experience in mental health, crisis support, or related health and social care settings
* Demonstrable experience leading or supervising teams in a support or care environment
* Experience safeguarding, safety planning, and health & safety protocols
Desirable
* Health and social care qualification
* Management qualification
* Experience supporting service development or new service launches
* Lived experience of mental health challenges
* Experience working with marginalised or underrepresented groups
* Experience facilitating lived experience involvement and feedback processes
Knowledge
* Understanding of trauma-informed and person-centred approaches to crisis care
* Familiarity with referral pathways and multi-agency working
Other Personal Qualities
* Empathy and commitment to supporting individuals in distress
* Ability to create a safe, inclusive, and respectful environment
* Integrity, confidentiality, and leading by example
* High standards of conduct, accountability, and service
* Resilience, initiative, and proactive problem-solving
Other Details
* Disclosures: This post is subject to the Rehabilitation of Offenders Act; a DBS check is required.
* Employer: Teesside Mind Ltd, The Mind Centre, 92-94 Lothian Road, Middlesbrough, TS4 2QX
* Employer's website: https://www.teessidemind.org.uk/
* Job Location: The Mind Centre, 92-94 Lothian Road, Middlesbrough, TS4 2QX
Job Details
* Seniority level: Mid-Senior level
* Employment type: Part-time
* Job function: Management
* Industries: Strategic Management Services
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