Job Title : Contact Centre Project Manager - Sheffield Location : Sheffield Salary/Rate : £350 Daily rate Start Date : 28/07/2025 Job Type : Contract Company Introduction We are seeking a highly capable Project Manager to oversee a critical transformation project focused on Contact Centre technologies (Genesys, IVR, etc.) for a major financial services client. This role sits within a flagship engagement for a leading global consultancy, managing the delivery of complex infrastructure and application changes across multiple stakeholder groups. The successful candidate will have deep experience in managing enterprise-level tech programs, ideally within banking or financial services, and will bring strong leadership, governance, and stakeholder management capabilities. Job Responsibilities/Objectives Having experience on building, deploying and supporting enterprise application. Having exposure integration with 3rd party application Having knowledge of Contact Center domain Having understanding of infrastructure and network, cloud networking Provide support across the end-to-end delivery and run lifecycle, utilising their skills and expertise to carry out software development, testing and operational support activities with the ability to move between these according to demand End-to-end accountability for a product or service, identifying and developing the most appropriate Technology solutions to meet customer needs as part of the Customer Journey Liaise with other engineers, architects and business stakeholders, to understand and drive the product or service's direction Working with Ops, Dev and Test Engineers to ensure operational issues (performance, operator intervention, alerting, design defect related issues, etc.) are identified and addressed at all stages of a product or service release/change Responsible for automating the continuous integration/continuous delivery pipeline within a DevOps Product/Service team driving a culture of continuous improvement Should be able to handle individual task with minimum supervision. Required Skills/Experience The ideal candidate will have the following: 8-10 year experience delivering Contact Center applications or large-scale global cloud based solutions DevOps background Experience with ensuring product solutions delivered are cost effective and maintained through the agile development lifecycle. Experience of tools like JIRA /Confluence /Clarity to manage programme delivery and reporting Stakeholder and Project management Manage all aspects of multiple related projects to ensure the overall program is aligned to and directly supports the achievement of strategic objectives Respond to user queries in timely fashion involving production. Prepare estimates and delivery plan for all phases of the project Manage the day-to-day project activities and resources and chairs the project team meetings Provide status reporting regarding project milestones, deliverable, dependencies, risks and issues, communicating across leadership and business. Understand interdependencies between technology, operations and business needs Desirable Skills/Experience Although not essential, the following skills are desired by the client: Excellent Communication and Interpersonal skills both written and Verbal Flexible approach to working hours and responsibilities Familiar with risk-based decision-making and escalations Confident in communicating effectively with internal stakeholders and senior managers Excellent Analytical and problem solving skills Ability to manage and balance competing agendas Ability to translate technical jargon to fit various audiences Eagerness to learn new things Familiarity with AGILE methodology and DevOps and ITIL framework. If you are interested in this opportunity, please apply now with your updated CV in Microsoft Word/PDF format. Disclaimer Notwithstanding any guidelines given to level of experience sought, we will consider candidates from outside this range if they can demonstrate the necessary competencies. Square One is acting as both an employment agency and an employment business, and is an equal opportunities recruitment business. Square One embraces diversity and will treat everyone equally. Please see our website for our full diversity statement.