A growing Managed Services Provider in Glasgow is seeking an experienced Senior 2nd Line Support Engineer to resolve complex incidents and mentor service desk engineers. Key responsibilities include managing technical escalations, supporting major incident management, and assisting with project delivery. The ideal candidate will possess strong experience with cloud infrastructure, excellent troubleshooting skills, and at least one Microsoft certification. This role offers the opportunity to work in a collaborative MSP environment where you'll tackle technical challenges and foster junior team development.
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