Internal Sales Coordinator Location: Grantham Package: Basic Salary up to £32,000 (dependant on experience) plus bonus/commission & other excellent PLC company benefits Sector: Packaging manufacturing Hours: 40 hours per week, Monday-Friday 8am-4:30pm Protecting what matters, together We're dedicated to protecting what matters most - our people, our customers, our communities and the environment. At Macfarlane Packaging, our commitment to customer satisfaction, sustainability and continual improvement creates a highly collaborative, supportive and friendly workplace where you can unpack a career that grows. With history stretching back over 75 years, we offer stability whilst always striving for continual growth. Our fast-paced, results-driven approach will challenge and often stretch you, but it will also give you opportunities for personal and professional development. Every colleague has the chance to directly influence our success, leading to real job satisfaction and achievement, at all stages of your career. We provide competitive pay and personalised incentives, alongside adaptable benefits to make your rewards package go further. And additionally, the way we work prioritises work-life balance and flexibility, empowering our colleagues to manage what is most important to them. Our business values commitment, diligence, teamwork, adaptability and a thirst for learning… so if this sounds like you, come and join us to help drive change that enables businesses to plan for a better future. The Sales Coordinator Role Sales Coordination is a key part of what we do, providing the crucial ‘bridge' between our customers and our production, internal purchasing, logistics and external sales teams. This fast-paced, multi-faceted role will see you handling inbound customer enquiries and processing sales orders. In addition you will assist the external sales executives and generate some outbound activity to help develop customer spend and identify new opportunities. This position is wholly office based and focussed upon customer engagement. You will be focussed upon customer needs, ensuring that opportunities are realised and first-class service is provided at all times. Please note, this position is wholly office based and due to the location of our Grantham site, own transport is preferred. Sales Coordinator Key Duties Managing and developing a portfolio of existing accounts, effectively maintaining profitability Dealing with incoming customer queries and providing advice & solutions Undertaking outbound activity to help identify and target new customers Working closely with and assisting the external sales team Administration of sales orders/quotations, ensuring customer delivery dates are met Regular use of internal CRM system Closely liaising with internal departments such as logistics and procurement Do you have the correct profile We know that this role will ideally suit an experienced internal sales person who can demonstrate a good track-record of success in a similarly fast paced position. That said, it's often about character and personality. So if you fancy a fast paced & varied role where you can showcase your charisma in charming our customers and you're not afraid to make outbound calls, we would love to hear from you. You will need to learn our internal systems (CRM etc.) but that goes for anyone and we will provide full training. It is however vitally important that you have a first class telephone manner (friendly and professional) coupled with strong administration skills. It also helps if you are commercially aware and target driven. Some experience of working within a production/manufacturing led business could potentially be useful. We welcome and encourage applications from people of all backgrounds irrespective of your age, gender, disability, race, nationality, ethnicity, gender identity, religion, or sexual orientation. Should you require any specific support or adjustments during the recruitment process, please email our recruitment team directly. Our Benefits We provide a competitive basic starting salary and operate a range of rewarding bonus/incentive schemes. Our flexible employee benefits can include:- 23 days annual leave (rising with service) plus all public/bank holidays Contributory pension scheme Free parking at many of our site locations Range of company cars or cash allowance (including electric) for qualifying roles Employee assistance program to support & advise with well-being & any issues Extensive range of training/development & potential progression opportunities Employee discount scheme (discounts on several major retail/leisure brands) Simply Health/Dental Cover option or BUPA cover for qualifying roles Tax free childcare (TFC) scheme Enhanced maternity & paternity pay Long service awards (5-40 years) Charitable giving options Financial support with eye-tests/purchasing glasses (DSE users only) EE Mobile discount scheme Macfarlane Group is also dedicated to maximizing every employee's potential, by providing career development plans and pathways in an environment that fosters personal growth and continuous improvement. How to apply/next steps This is an urgent appointment whereby we will be working to identify and review the very best of applicants swiftly in the hope of selecting the successful candidate to commence with us ASAP. Please note that Macfarlane Group supports ‘hybrid working' where possible and we often conduct our first stage interviews via video. To make an application please simply click ‘apply' ensuring that your CV is up to date and relevant. All applications will be acknowledged, shortlisted applicants normally hearing from us within a week or two. Unsuccessful applicants will also be notified at the end of our process, although if you haven't heard from us within 2-3 weeks of applying, please assume your application has been unsuccessful. NO RECRUITMENT AGENCIES PLEASE