Take the clearer route to real customer impact. At clearer.io, we're reimagining eCommerce through a standout suite of innovative apps for search, discovery, and customer engagement. Our mission is simple but powerful: empower our partners with tools that streamline their operations, build trust, and drive sustainable growth.
If you're ready to cut through the noise and focus on what really matters in a fast-moving ecommerce landscape – clearer.io is where you can grow and shape the future of online retail.
Your Impact:
As a Customer Success Manager (German‑speaking), you'll be the primary point of contact for a defined portfolio of customers across the DACH & EMEA region. You'll build lasting partnerships, drive commercial growth, and ensure customers unlock the full value of the Clearer platform – every day.
What You'll Do:
Portfolio & Revenue Ownership
* Own a designated portfolio of accounts with full responsibility for retention, expansion, and commercial performance. In addition, you proactively identify and engage smaller accounts below our managed threshold when expansion signals arise – driving incremental revenue without a formal assignment.
* Drive Gross and Net Revenue Retention by proactively managing renewals, identifying expansion opportunities, and mitigating churn risk.
* Own renewal strategy, execution, and forecasting accuracy – maintaining clear visibility on risk, upside, and commit positions.
Strategic Account Management
* Act as a trusted advisor – understanding customers' commercial objectives and digital strategies, leading structured value conversations and success planning.
* Identify, position, and close expansion opportunities across the Clearer suite, including cross‑sell, bundling, and usage growth.
* Monitor customer health signals (product adoption, engagement trends, support history, commercial signals) and intervene early to reduce churn and deepen product usage.
Product & Market Expertise
* Develop strong knowledge of the Clearer platform and the broader eCommerce ecosystem to provide credible, data‑driven guidance to customers.
Collaboration & Operations
* Partner closely with Sales, Partnerships, Marketing, Product, and Support to resolve issues, unlock growth opportunities and improve lifecycle performance.
* Capture structured customer insights to inform product development, packaging, pricing, and go-to-market improvements.
* Maintain high standards in CRM hygiene, account planning, documentation and reporting.
What You'll Bring:
* 2–4 years of experience in Customer Success, Account Management, or a similar role – ideally within SaaS or eCommerce.
* A proven track record in retention, renewals, and expansion.
* Native or fluent (C1–C2) German and fluent English (written and spoken) are essential.
* A strong commercial mindset – you spot opportunities and act on them.
* Excellent communication and presentation skills; you translate complexity into clarity.
* Experience with CRM tools (e.g. HubSpot, Salesforce, Vitally) and a data‑driven approach to your work.
* Self‑starter mentality with the ability to prioritise and thrive in a fast‑paced, international environment.
Why clearer.io?
* Customers at the heart: We obsess over their needs so we can grow together.
* Purposeful progress: We take initiative and embrace bold thinking.
* Endless innovation: We refine, improve, and take meaningful action.
* Always open: We build trust through transparency and global collaboration.
Clear Benefits (UK)
Private medical insurance, 20 days paid holiday, your Birthday day off plus 8 public holidays.
We’re here to make things clearer – in ecommerce and in employee experience. If that sounds like your kind of role, we’d love to hear from you.
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