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Due to growth and internal promotion in the IT support team. My client is looking for an experienced IT Helpdesk Technician to join them. This is a full-time, permanent opportunity based in Leicester. Due to the size of the company national travel to other sites will be required.
You will require the following:
* Experience within an IT focused role
* Experience working with Windows operating systems and Office 365
* Understanding of networking and servers
* Experience with Help desk software
* Full UK Driving Licence ( Essential )
The main purpose of this position is to provide internal support across the business on software and hardware related issues. You will be joining an existing team of 4 dealing with queries on the phone, e-mail and face to face.
You will also perform the following duties:
* Monitoring the flow of support tickets on the help desk system
* Providing 1st and 2nd Line technical support and responding to support requests in a timely manner
* Escalating more complex tickets to the relevant support team
* Being involved in IT projects consisting of installation, configuration and deployment of new software/hardware
* Producing user guides and support documentation
Salary and working hours:
* Salary for this position is £18,000 – £21,000 depending on experience
* This role is working Monday – Friday with slight changing shift patterns of: 8:00am – 4:00pm/9:00am – 5:00pm/9:30am – 5:30pm
* You will be required to travel to other sites across the country so a full driving licence is essential. You will have access to a pool car and fuel costs are covered. They have sites in Ireland and Scotland which flights will be arranged for.
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