Job Overview
We are looking for a Client Relationship Manager (Subject Matter Expert) to act as an industry expert within various product ranges, offering consultancy and expertise as a way of adding value to the client. The purpose of the role is to grow accounts in both revenue and profitability through a diverse range of activities and developing relationships with both customers and suppliers.
Key Responsibilities
* Manage and develop relationships with key luxury brand accounts, acting as the primary point of contact.
* Drive sales performance while maintaining a clear focus on profitability and margin optimisation.
* Analyse commercial performance, including pricing strategies, cost structures, and revenue streams.
* Identify opportunities for growth within existing accounts and support new business development initiatives.
* Deliver a premium, personalised customer experience aligned with luxury brand expectations.
* Collaborate with internal teams (sales, marketing, operations) to ensure seamless service delivery.
* Monitor market trends and competitor activity to inform strategic decisions.
* Prepare regular performance reports, forecasts, and account plans.
Commercial & Financial Focus
* Maintain strong awareness of margins, ensuring all activities contribute to sustainable profitability.
* Balance client satisfaction with commercial objectives, making informed decisions on pricing and negotiations.
* Track KPIs related to revenue, margin, and client retention.
Customer Service Excellence
* Provide a high‑touch, tailored service experience to all clients.
* Anticipate client needs and proactively resolve issues.
* Uphold brand values and ensure consistency across all client interactions.
* Build long‑term partnerships based on trust, service quality, and results.
Qualifications & Experience
* Proven experience in account management, preferably within luxury, premium retail, or related sectors.
* Strong commercial acumen with experience managing margins and financial performance.
* Exceptional communication and relationship‑building skills.
* Customer‑centric approach with a passion for delivering outstanding service.
* Analytical mindset with the ability to interpret data and drive strategic decisions.
* Highly organised with strong attention to detail.
* Strong understanding of IT systems and Excel.
* Driven and enthusiastic about working in a fast‑paced environment.
Benefits
* Modern open plan office.
* Monthly profit share bonus scheme.
* Company sick pay.
* Free onsite parking.
* Perks at Work scheme.
* Tuck shop snacks.
* Free lunch every Friday.
* Cycle to Work scheme.
* Complementary Birthday vouchers.
* Subsidised workplace massage.
* Employee Assistance Programme (EAP).
Additional Information
Location: Poole head office, Poole, England, United Kingdom.
Client: Occupop.
Reference number: 1b68067d97cbb43086ec1d7d9095e91a.
Contract type: Permanent. Hours: 40 hours per week. Holiday: 30 days paid (including bank holidays).
J-18808-Ljbffr