Customer Service Executive – Belfast (Hybrid) – £16.50 per hour – 3 months+
My client, a FTSE 100 company, is looking for a Customer Service Advisor to join them in their Belfast office. You will be the first point of contact for customers and to be responsible for delivering excellent customer service and ensuring all customer orders are delivered as requested (on time, in full).
Order lifecycle management
Maximising customer satisfaction level and order entry accuracy
Building strong relationship with customers, sales and logistics functions
Continuously improving service levels in cooperation with the internal teams and other parts of the business to strive for excellence in a highly competitive environment Reporting (daily, weekly and monthly reports)
Continuously improve the customer service process
Continuously support system and process improvement initiatives
Support other functions and processing activities (billing, clearing, customer spend processing)
Excellent customer service and customer care mind-set
Always looking for issue resolution and service improvement
Active team player, always there to help others