Job Description As a Senior Customer Service Administrator you will co-ordinate front-line response to deliveries, deal with problems and customer requests, liaise with other operational teams and be able to fulfil all office functions, supporting the CS Manager whenever necessary. Salary: £27,320 Working hours: Mon - Fri Days, 40 hours per week Key Duties of a Senior Customer Service Administrator: All aspects of Customer Relations by telephone and email. Completion of Order Process to include creation of ad hoc Invoices (.e.g confirming, raising ad hoc invoices etc). Monitoring the customer service inbox. Accounts queries. Monitoring critical accounts. Overseeing full load rejections. Night report monitoring. General problem solving, particularly regarding delivery discrepancies and assisting customers with any queries that they may have. Maintaining failure log and KPI sheets. Liaising with and co-ordinating internal teams (eg transport planners and account managers). Delivery reporting, both internally and to customers. Assisting with training of team members. Ensuring all delivery issues are followed through to conclusion in a timely manner (.e.g managing returns/stock on QC hold etc). Any other tasks that are deemed necessary.