A family owned company who work on heritage, listed buildings and executive new build homes have a requirement for a Customer Care Coordinator to join their Customer Care team delivering excellent customer service to home owners, managing their defect period.
Working closely with the Customer Care Manager you will be responsible for delivering a professional, front facing service to our customers throughout their warranty period dealing with customer concerns received by telephone or written communication, coordinating remedial works and appointing contractors to deal with any snagging or defects that arise in their homes, in a timely and professional manner.
Customer Care Coordinator duties and responsibilities:
1. Updating plot files
2. Ensuring all parties involved (Purchasers, Customer Care Manager and Subcontractors) are kept up to date with works being carried out and scheduled dates
3. Record all communication and respond within departmental timescales
4. Issue instructions to Sub-contractors
5. Follow up all outstanding remedial works and take appropriate action to ensure works wherever possible are completed within timescales
6. Record dates of customer visits and log all defects identified
7. Carry out all necessary calls in relation to the customer journey
8. Keep data system up to date at all times
9. Carry out general administrative duties.
10. Work directly with Dir...