Overview
Start Date: 8 September 2025. Salary: £12.60 per hour. Site: Spectrum House, Central Bristol – this is an onsite role only, no work from home option. Shifts: 37.5 hours per week (shifts set between 8:00 and 22:00 Monday to Friday, 9:00–18:00 Saturday and Sunday). Training Duration: 2 weeks.
Responsibilities
* You will be the first point of contact to assist customers with their online subscription enquiries and account management.
* You will provide information and support to a global customer base and create a positive customer experience through inbound calling, webchat and responding to emails.
* You will start your day by signing into systems and preparing for the day ahead.
* You will engage with customers who have questions about their online subscription.
* You will troubleshoot and problem-solve using effective questioning and active listening to resolve issues such as subscriptions, payments and online accounts. This may involve tweaking a package or a complete overhaul, in collaboration with the customer to agree on a suitable solution.
* Work in a fast-paced, targeted environment and strive to achieve targets while maintaining quality.
* You will have rest time (approximately 1 hour total, including lunch and breaks) to catch up with colleagues, grab a meal, or take a break.
Values / Qualities
* Process Excellence
* Collaboration
* Communication
* Emotional Intelligence
* Open-Mindedness
* Critical Thinking
* Solution Orientation
* Entrepreneurship
What we look for
If you answer YES to these questions, you could be our next customer service superstar:
* Do you love delivering exceptional customer service and creating meaningful experiences for customers? Our callers want to talk to people with personality who listen, understand and ask the right questions to find the best solutions.
* Can you use your communication skills to provide top-tier customer service through phone, live chat and email?
* Are you customer-focused with a proactive and self-motivated approach?
* Do you have good technological skills on PCs and in using mobile applications?
About Teleperformance
We are a global outsourcing customer management company with over 300,000 colleagues in more than 80 countries. In the UK, we have 19 sites and over 7,000 staff. We interact with customers on behalf of our clients, helping to solve their queries and look after customers in the way they need. We offer a multi-channel approach including telephone, email, and web chat, through to white mail and social media interactions. We invest in our teams and provide opportunities for progression, training programmes and exceptional training teams to help you develop and expand your career.
What’s in it for you
* Perks at Work – Savings Discounts / Free Online Classes
* Help@Hand – Savings Discounts / Podcast / Wellbeing Resources / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice
* Critical Illness – up to £10,000
* Cycle to Work Scheme
* Eyecare support voucher
* Holiday Purchase Scheme
* Length of Service Awards
* Workplace Pension
* Monthly Inspire Awards – For the best of the best
* Refer-A-Friend earns up to £1,200
* Monthly Wellbeing Webinars
* Dedicated Employee Experience Progress
Disclaimer
Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels. If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.
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