Role: IT Support Engineer Location: Cinderford Salary: Competitive + benefits Our client, a leading organisation, is hiring an IT Support Technician to provide first-class support to users across the business. This role offers the opportunity to be a key part of the IT function, resolving issues, improving the user experience, and supporting a modern Windows-based environment. What you’ll do * Respond to user queries, incidents and issues via the IT helpdesk, email and phone * Support internal users with software, hardware and service requests across UK and global offices * Prioritise and manage multiple open support cases at any given time * Administer Active Directory: user account creation, modification and removal, computer management, security and access rights * Build and configure hardware for new users and provide initial system training * Assist colleagues in the wider IT team during peaks in workload within the IT service/support area * Produce clear technical communication and reports where required You’ll work closely with colleagues across IT and the wider business, supporting both technical and non-technical users and liaising with external vendors where necessary. What we’re looking for * Experience in a similar IT support / helpdesk role * Working knowledge of Active Directory and Window...