Job Description
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Job Description
Purpose of the Role
Working as part of the Radio support team the job holder will provide technical administrative support on radio service contracts as required. The role holder will support service call resolution and update incidents from customers, they will have the ability to question end users and evaluate issues effectively and be required to assist in fault resolution on radio service support contracts.
The TA will be expected to be self-sufficient and able to work on their own initiative, they will be required to be articulate and able to communicate with customers at all levels. The role is largely reactive and will involve working with their peers to plan and schedule tasks across the RSS team in an efficient manner.
Key Duties & Responsibilities
In addition to normal TA duties the primary focus of the roles is to support the radio team in the effective response to requests for Service, Incident and Change management activities. There will be liaison and communication with customer representatives to assist in the resolution of service-related issues and inter-action with other supporting teams. Accurate and effective com...